When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. We help customers in finding cures for cancer, protect the environment, or make sure our food is safe. You’ll be supported in achieving your career goals and your work will have real-word impact! Location/Division Specific Information At Unity Lab Services we focus on service delivery excellence. Specific activities include the support of Research and Development, Technical Development, Manufacturing and Quality Control. We encourage strong communication skills with a customer centric demeanor. This position is located in Cambridge, MA What you will do: You will follow well defined procedures & safety requirements as outlined by Best Practices, SOP’s & Work Instructions, as well as take direction from Team Lead and/or Supervisor regarding daily duties. You will make well thought relevant decisions and apply available resources to meet customer requirements. In this role you will analyze, maintain, and reconcile various reports. You must connect with your supervisor to discuss any customer issues or potential problems. Must achieve personal growth & development by staying abreast of new policies and improvements, listen to customer concerns, effectively diffuse dissatisfaction, and quickly identify course of action with a goal of first call resolution within established turnaround times. Must embrace Practical Process Improvement (PPI) methodologies, and positively represent Thermo Fisher Scientific at all times throughout customer locations. You must actively promote a safety first atmosphere! Job-Specific Duties may include: Assemble, disassembly, cleaning, and set up of bioreactors. Maintain inventory for consumables, and equipment components. CIP/SIP of laboratory skids and apparatus, use of autoclaves for sterilization • Utilization of Good Documentation Practices in all record keeping maintaining metric data for work performed. Instrument verifications and calibrations following customer and manufacturers protocols. • Tracking of lab equipment information including calibration schedules, open work orders, and equipment status using Computerized Maintenance Management System (CCMS) • Participate in individual or group projects that can include, cost savings analysis, learning groups, writing job training methods, and leading team meetings • Benefits We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc. We als provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc. Additionally, we provide commuter benefits, 401K matching, health & dental medical coverage, employee discounts, tuition reimbursement, etc. How will you get here? Education High School Diploma or GED required, Bachelors Degree preferred with 0-2 years of dynamic proven experience Knowledge Skills and Abilities: • Proven excellence in customer service skills, detail oriented problem solver • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint) Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site. Must maintain Thermo Fisher Scientifics’ Four-I Values • The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all the duties and responsibilities associated with it. Accessibility/Disability Access Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process.