Job description

The LFS Group is looking for an IT Technician!

DUTIES AND RESPONSIBILITIES:
Keep systems up-to-date through operating systems upgrades
Monitor networking equipment and servers
Assist with the design, implementation, and ongoing support of new software and features
Oversee troubleshooting for system errors
Provide helpdesk support for network issues
Provide technical support either by phone, remote access or site visits as needed
Respond to IT issues; hardware maintenance, software, networking, etc.
Evaluate connectivity issues, equipment, and software
Modify configurations, utilities, software, etc.
Set up equipment for new users
Perform data backups
Install and update network system improvements as needed
Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more
Hands-on Experience with Windows/Linux/Mac OS environments.
Working knowledge of office automation products and Computer peripherals like Printers and scanners.
Perform remote troubleshooting and provide clear instructions.
Addressing user tickets, diagnose and resolve technical hardware and software issues related to Windows 10 OS, mobile devices, and network related issues.
Walking employees through installing application and computer peripherals.
Conduct remote troubleshooting, test alternative pathways until you resolve an issue.
Provide support for on call escalations and doing root cause analysis of given issue
Independently resolve tickets within agreed SLA of ticket volume and time
Adhere to quality standards, regulatory requirements and company policies
Ensure positive customer experience through First Call Resolution and minimum rejected resolutions / Reopen Cases

Experience and Knowledge Required:
High school degree or equivalent; Bachelor's degree in computer science, information systems or related field preferred
3+ years of experience in IT preferably in a manufacturing company at the plant or corporate level.
Ability to troubleshoot and resolve multiple issues
Ability to multitask, prioritize, and manage time efficiently
Excellent problem-solving and multitasking skills.
Comfortable in a diverse and fast-paced environment
Goal-oriented, organized team player
Ability to physically stand, bend, squat, and lift equipment
Knowledge of Windows OS, VMWare, Cisco, Networking, IT Security: CIS/NIST frameworks, Service Desk, storage and backup is highly recommended
Knowledge of Windows 10, computer peripherals, mobile devices highly recommended
Must be able to communicate effectively with all levels within the organization

COMPETENCIES:
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Day shift
• Night shift

Ability to commute/relocate:

• Baxter, TN: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• IT: 3 years (Preferred)
• Manufacturing: 3 years (Preferred)
• VMWare: 1 year (Preferred)

Work Location: In person

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