Job description

Position: IT Support Technician

Location: North Kingstown, RI 02852

Duration: 12 months

Pay Rate: $22.86 - $25.00/hour

Job Type: Onsite

Important Notes:

• Is this contract to hire/possible extension? Temp to perm possible
• Shift start time and end time? Mon – Fri, 8a to 5p
• Driving or Non-Driving? Non-Driving but may have to drive between sites
• Duration: 12 months - possible extension if needed
• There are NO BENEFITS provided in contract period.
• Targeted Start date: ASAP

Job Responsibilities:

• Computer hardware set up, basic hardware and software troubleshooting stills
• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Provides maintenance and support on legacy products. Supports Core, server products.
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Job Description:

• 1-3 year computer support experience, basic hardware and software skills.
• Good work ethic, good organizational skills
• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

Job Type: Contract

Salary: $22.86 - $25.00 per hour

Schedule:

• Monday to Friday

Application Question(s):

• How many years’ experience do you have with computer hardware set up?
• How many years’ experience do you have with basic hardware troubleshooting experience?
• How many years’ experience do you have with basic software troubleshooting experience?
• Do you have an A+ Certification?
• This client requires all consultants to be fully Vaccinated which means either 2 shots of Moderna, Pfizer, or 1 shot of Johnson and Johnson. Are you fully vaccinated?

Work Location: On the road

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