Job description

Technical Responsibilities
* Level 2 Support Contact for Desktop/Network/Server Support
* User Administration; i.e. Password Resets, New Accounts, Terminations
* Remote Access to Desktops via TeamViewer, MSP Connect, etc.
* Computer Networking (Internet, File/Print, Etc.)
* Virus and Malware Clean-up
* Backup and System Monitoring
* Responding to System Alerts
* Microsoft Windows 7 & 10 and Microsoft Office Suites
* Email Admin for Office 365 and On-Premise Exchange
* Mobile Device Configuration

Admin Responsibilities
Support Ticket Entry (AutoTask)
Client Quoting and Purchasing

Nice to Have

• Experience with AutoTask and a modern RMM like Kaseya or N-Able.
• Managed IT Service Provider experience is a huge plus.

Salary will be based on qualifications.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• Associate (Required)

Experience:

• Help desk: 5 years (Required)
• managed service provider: 2 years (Preferred)

Work Location: Hybrid remote in Somerset, NJ 08873

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