Job description

IT Specialist

We are looking for a full-time IT support specialist to join our team to help us out with our IT support needs. We offer a great work environment with flexible work schedule, three days on site at our Sauk Rapids location and two days remote.

Our Ideal Candidate

The IT Specialist is responsible for fulfilling day-to-day employee IT requests which may include: workstation and laptop hardware and software support, connectivity issues, printing issues, employee onboarding and offboarding, phone system issues, assisting with core administration, assisting with various projects related to improving or implementing new services, as well as document resolution in our ticket system. They will also troubleshoot communication and network issues, while communicating services outages to staff. The IT Specialist will assist with server administration.

Primary Responsibilities

• Provide IT support for company server, network, email, ERP system (NetSuite Software), system devices, PCs, printers, audio visual equipment, and other products to meet team member needs
• Resolve all PC hardware and / or software, maintenance, and support issues for team members in both manufacturing and corporate environments, Windows and Mac
• Ensure all technological equipment is consistently maintained to support manufacturing processes
• Support manufacturing processes by resolving PC and printer related issues, hand scanners and other various technological components
• Provide on-call support during scheduled hours by prioritizing and responding to team member requests, ensuring minimal disruption of service to end-users and business
• Manage and track all Office 365 users and remote employee activity
• Evaluate and offload outdated IT inventory
• Maintain phone system
• Other duties as assigned

Position Requirements

• Solid communication and interpersonal skills
• Individual efficiency - Effectively managing time and resources so that individual work is completed efficiently
• Windows 11 and MacBook installations, usage, and troubleshooting
• Basic Active Directory knowledge
• General IT hardware knowledge
• IT Network and ERP knowledge
• Audio visual equipment knowledge
• Knowledge of Microsoft Applications (Office 365, email, etc.)
• Knowledge of NetSuite software a plus, but not required
• Experience on maintaining manufacturing machines a plus

Education and Experience

• 2-year degree in information technology or another related field. 4-year degree preferred
• 3-4 years of experience working in an IT role, small company preferred
• Experience working with PC hardware and software
• Ability to work nonstandard hours and / or holidays as needed
• AutoCAD or similar skills (Not required but would be helpful)

DO NOT CONTACT EMPLOYER DIRECTLY – NO AGENCIES!

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Sauk Rapids, MN

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