Job description

You will spend your days providing technical assistance and support for all hardware, software, and networking issues in our Hodgkins office as well as our remote locations.

As a member of our team, your days will normally consist of the following activities:

• Manage user accounts
• Installation, configuration and troubleshooting software and hardware: Desktops, Polycom IP Phones, DVRs, Android tablets
• Support local and remote users, devices, and applications with TeamViewer
• Troubleshoot internal application
• Updating internal documentation and knowledge base
• Software updates, and other configurations as required

The ideal candidate will have strong customer service and organizational skills. To excel in these daily activities, Desktop / IT Support Specialist would use following skills (not all of these are required, but highly desirable):

• 1+ years of Active Directory experience
• Strong knowledge of Windows 10/11 and Microsoft Office 365
• Strong knowledge of Windows Server
• Knowledge of TCP/IP, DHCP, DNS, LAN and basic VoIP concepts
• Exceptional customer service, communication, problem solving and analytical skills
• Ability to work well with employees at all levels
• Experience working in a fast-paced environment

Please send resume with your contact info and work history.

This is not a remote opportunity.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• Do you have experience working IT in the transportation industry?
• If yes, what programs have you used?

Experience:

• IT support: 2 years (Required)

Work Location: In person

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