We are looking for new team members to join our Hamburg and/or Lübeck Office, please choose your preferred location in the application process.

You will be a member of the global IT Service Desk Team, the main gateway for all worldwide IT related requests

Following an extensive in-house training, you will respond to IT support requests over the phone, via email and in person

Management and classification of standard requests and provide solutions while redirecting complex issues to the next level of support personnel (internal or external)

Maintain technical documentation, follow up with users to keep them updated on their issues, until same it is closed in our ticketing system

Responsible for supporting users in M365 (Teams, OneDrive, Outlook etc.)

Administration of user accounts in our various IT systems including IT onboarding for newcomers

On Site:

Helping our IT Infrastructure team for local problem resolution

Assist users with their daily needs, by either solving on site and/or forwarding requests to internal teams or external partners

Setup and handout mobile devices (laptops, iPhone) as well as equipment lifecycle management

Participate in various IT projects

Successful completion of a commercial degree, apprenticeship or equivalent (i.e. BA in IT, Computer Science or relevant field)

Knowledge of basic IT

You are open towards new challenges with a focus on IT, and enjoy our on-the-job training to build the required, specific IT knowledge

Your role as a contact person for all our employees, and our international working environment will require very good written and verbal communication skills in English

As the ideal candidate you describe yourself as an open character with outstanding service skills who likes to take on responsibility and work independent