Kimball International is hiring a motivated IT Leader responsible for the tools that enable our employee's to be productive and support our customers. This position is a managerial position that will require a technical hands-on approach to support our use of Office 365, which includes Microsoft Teams, Exchange Online, SharePoint, Telephony, Email focused security tools, employee experience, and more. A background in IT administration (Email, Office 365, Networking, A/V, Windows Server) paired with leadership capability and experience would be an ideal combination for this role.

Responsibilities:

• Lead a team of professionals that are tasked with supporting tools, technologies, and services that are end-user focused.
• Share and show what's possible with these technologies.
• Cultivate and facilitate relationships between IT and the business units.
• Develop relationship with and leverage supplier/providers of supported solutions.
• Provide training to employees to ensure adoption and productivity.
• Provide a high degree/high touch service model
• Sponsor projects and provide guidance and direction to other team members.
• Lead by doing….
  a. Be a working manager
  b. Be engaged and help with support issues
  c. Provide project support when needed
• Embrace disruption and learn from it. Keep an open mind.
• Keep Cybersecurity top of mind when making decisions.
• Support a Disaster Recovery effort arising from an incident that disables any portion of the KII Infrastructure
• Grow and develop other people

Skills to Perform This Role:

Interpersonal Skills:

• Customer service oriented
• Self-motivated
• Creative and innovative thinking
• Able to facilitate problem solving
• Team player – easy to get along with
• Keeps up with changing technology
• Sense of humor and positive attitude
• Able to work under pressure
• Patience
• Willing to be on call and carry a cell phone
• Flexible work schedule
• Able to work with a variety of cultures, languages, situations, and people
• Willing to support and promote and change
• Role model the Guiding Principle and culture of the company

Technical Skills:

• Deep technical and market knowledge of collaboration and mobility tools.
• Deep understanding of supported solutions
• Understand key IT concepts and how they apply to the team (Networking, Disaster Recovery, Operations)
• Technical knowledge of how security impacts the tools under ownership

Communication Skills:

• Seek first to understand
• Ability to speak in front of large groups.
• Ability to communicate technical concepts in easy-to-understand terms
• Effective written skills

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Qualifications:

Educational:

• Bachelor's degree preferred with a focus on computer science and/or business management
• Strong problem-solving skills, analytical and creative thinking
• Desire and ability to learn and grow