Job description

The position of Service Desk Engineer assists end-users in identifying and solving complex problems related to computers, hardware, software and other related items via the telephone, email, chat and remote desktop support.

We are seeking a skilled IT Service Desk Technician to join our team in Indianapolis, IN. In this role, you will be the first point of contact for our employees experiencing technical issues and requiring assistance. You will provide exceptional customer service, troubleshooting, and support to resolve IT-related incidents and requests.

ESSENTIAL DUTY(S)

· Provide first-level technical support to end-users experiencing issues with hardware, software, applications, and network connectivity.

· Document and maintain accurate and detailed notes on each support interaction in the ticketing system while maintaining a conversation with the end user.

· Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office applications, printers, and other IT peripherals.

· Follow established procedures and guidelines for escalating unresolved issues to appropriate teams.

· Collaborate with team members to improve and streamline service desk processes.

· Contribute to the creation and maintenance of Knowledge Base (KB) articles for common issues and solutions.

Qualifications:

· High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or related field preferred.

· Minimum of 1-2 years of experience in an IT service desk or technical support role.

· Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.

· Solid troubleshooting skills with experience in resolving issues related to Windows systems.

· Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).

· Ability to type notes while having a conversation with end users; must pass a typing test at 40 words per minute (WPM).

· Strong organizational skills and the ability to manage multiple tasks simultaneously.

· Excellent problem-solving skills and attention to detail.

· Ability to work effectively both independently and as part of a team.

Job Requirements:

High School Diploma or GED Equivalent (REQUIRED)

A+ Hardware and Software Certifications (REQUIRED)

N+ (Network, Plus) (DESIRED)

MCP Microsoft Certified Professional) (DESIRED)

Minimum Work Experience Requirements # of months or years: 1 Year

Industry background: Experience in providing technical services to support end-users’ computer hardware & software needs.

Demonstrated ability to work within a customer service environment.

Job Type: Full-time

Salary: $17.00 - $20.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Vision insurance

Ability to commute/relocate: Indianapolis, IN (Required)

Education:

Bachelor's (Preferred)

Experience:

Service Desk Engineer: 1 year (Preferred)

License/Certification:

CompTIA A+ (Required)

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Experience level:

• 1 year

Schedule:

• 8 hour shift

Experience:

• Help desk: 2 years (Preferred)
• Troubleshooting Windows: 2 years (Preferred)

License/Certification:

• CompTIA A+ (Required)

Work Location: In person

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.