Job description
Responsibilities:
- Support local communities via helpdesk ticketing system and understands when to escalate priority issues
- Work with Global IT staff members to analyze and resolve problems associated with technical issues
- Respond to incoming IT Service Requests via phone, e-mail, self-service, or walk up requests
- Provide operations support including, account management, workflow, log analysis, troubleshooting and service optimization
- Assist in development, documentation, and implementation of standard operating procedures and customer service guidelines
- Clearly document all actions performed to resolve the service request in the IT Service Management System
- Perform installation, maintenance and upgrade of Windows and Mac based OS and client side applications
- Actively participate as a Global IT member and participate on Global initiatives when needed
Qualifications:
- Experience level: Experienced
- Minimum 4 years of experience
- Education: Bachelors
Skills:
- Ticketing
- IT support
- JAMF
- Helpdesk
Job Type: Contract
Pay: $57,186.21 - $118,999.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Seattle, WA 98101: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Linux: 1 year (Preferred)
- Cybersecurity: 1 year (Preferred)
- Information security: 1 year (Preferred)
Work Location: In person
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