Job description
IT TECHNICAL ANALYST
Must be able to work in the United States without Visa Sponsorship
Position is Onsite 5 days a week
W-2 only, no Corp to Corp- Third Party Vendors, please do not apply
Requirements:
Must be able to work in the United States without Visa Sponsorship
Position is Onsite 5 days a week
W-2 only, no Corp to Corp- Third Party Vendors, please do not apply
Requirements:
- Demonstrated technical knowledge of Apple iOS, iPadOS, macOS.
- Demonstrated technical expertise with management of Apple devices with Microsoft Endpoint Manager (Intune)
- Demonstrated technical troubleshooting skills with Microsoft Endpoint Manager (Intune) for application and device registration, compliance, and configuration policies etc.
- Demonstrated technical knowledge and troubleshooting expertise with Windows OS and Windows applications.
- Proficient with iPhone and iPad support including mobile applications
- Proficient with collaboration applications such as Microsoft Teams, Microsoft 365 Apps for Enterprise such as Outlook, Word, Excel, Yammer etc.
- Proficient with conference room support and conference room technology such as Microsoft Teams Rooms.
- Proficient with preparation of End User knowledge how-to do articles.
- Strong technical writing skills to prepare or update standard operating procedures.
- Experience with ITSM tools such as ServiceNow
Job Description:
- Provide end user support to preparation of executive/board meetings
- Work with a sense of urgency/timeliness to executive needs/requests
- Provide guidance to executive administrative staff on incident and request processes
- Coordinate connectivity issues with on-site network team
- Maintain current stock of executive device travel package
- Coordinate with relevant EUS field technicians prior to executive trips
- Provide direct, hands-on, support to executive incidents
- Responsible for coordinating issuance/provisioning/configuration of executive end user devices
- Assist executives with hosting conference room meetings
- Coordinate office moves/reconfiguration with Facilities when necessary
- Provide conference room support
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