ABOUT RIMOWA:

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 120 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design. At RIMOWA we believe that great ambitions demand resilient companions. That is why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime. Please join us to discover your own.

As part of the e-commerce team in Cologne, you will contribute to the success & expansion of the online business at RIMOWA.

MISSIONS:

In close collaboration with your team, you will gain an in-depth understanding of the inner workings of e-commerce. In particular, your mission will be to take part in the operations behind the scenes to drive client satisfaction.

E-COMMERCE OPERATIONS:

You will participate in all operations related to post-sales e-commerce:

• Get to know all relevant e-commerce tools such as SALESFORCE Commerce Cloud, Order Management System, etc.

• Understand the flow of orders from purchase to delivery.

• Participate in management of returns, refunds and handling of fraud.

Work with various stakeholder throughout RIMOWA to improve customer satisfaction:

• Global E-Commerce to suggest improvement to the customer journey.

• Customer Service Center to help manage client issues.

• Supply-Chain and Logistics to ensure smooth delivery and post-purchase experience.

CUSTOMER EXPERIENCE:

• Monitor our Net-Promoter score, create reports and identify improvement potential.

• Interact and coordinate cases with our Customer Service Center.

In addition, you will gain valuable insights into a variety of topics & projects related to e-commerce, customer relationship management, online marketing, supply-chain, etc.

YOUR PROFILE:

• You have a degree, preferably with a focus on business administration, marketing or another comparable course of study.
• Ideally, you've already gained some experience in the ecommerce environment (not a must).
• you're characterized by hands-on mentality and enjoy working in a team.
• Excitement to join a dynamic, international e-Commerce team spread between Cologne, Paris & Dubai.
• Strong interest in understanding of e-commerce, especially in the luxury segment.
• Open, curious & analytical / numbersorientated mindset and the ability to think strategically and conceptually.
• You're thorough, organized with a good sense of prioritization.
• You are fluent in German & English.
• Good knowledge in the MS-Office package (specially Excel & PowerPoint).

• Flexible working hours

• International and interesting environment within the LVHM Group

• Individual development and coaching opportunities

• Exciting project opportunities

• Company benefits (e.g. for sports, lifestyle, fashion, etc.)

• LVMH Heart Fund

• Good transport connections, employee parking, job ticket, job bike leasing

• Great company canteen

• Employee referral programm