Job description

Are you passionate about travel? Do you want to grow with a company that values its employees? Don’t you think it’s time to make a career move? If so, we invite you to explore the world at Abercrombie & Kent! Abercrombie & Kent is the world’s leading luxury travel company, combining comfort and authenticity in the greatest destinations worldwide since 1962. Our inspiring brand of travel to over 100 countries and all seven continents relies on a staff of dedicated experts — and you could be one of them!

So, why not share your passion for travel by embarking on a career journey with an industry leader still pioneering after five decades of success!

Position Summary
The Small Group Journey Travel Consultant is responsible for selling Abercrombie & Kent escorted programs.

Responsibilities and Accountabilities

• Meet or exceed established sales goals
• Assist guests and Travel Agents with all group escorted programs, pre/post accommodations, upgrades, and limited custom tailor made itineraries in combination with the group program
• Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
• Maximize conversions by following up on Option Quote bookings in an established time frame
• Demonstrate competency in product knowledge
• Meet or exceed established A&K Service standards
• Collaborate with internal departments to facilitate the booking process and sales
• Maintain up-to-date knowledge of current product offerings by reading direct mail pieces and attending regularly scheduled department meetings and training/product briefing sessions
• Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
• Make recommendations for process, procedure, and technology improvements
• Sales projects as determined by management

Skills and Abilities

• Excellent verbal and written communication skills with an emphasis on telephone sales
• Detail-oriented with excellent organizational skills and the ability to multi-task
• Strong geographic, destination, cultural, and world affairs knowledge
• Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
• Good judgment and problem-solving skills
• Ability to work in a team environment
• Excellent interpersonal skills
• Must be able to read/write/speak in English
• Foreign language skills preferred

Education and Experience

• Associate or Bachelor's degree preferred or equivalent job experience
• A High School diploma required
• Two years of travel industry experience preferred
• Sales experience preferred
• Knowledge of world geography preferred

Special requirements

• Evening, weekend, and approved overtime may be required
• International travel may be required (and maintain a current passport)

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Application Question(s):

• Have you traveled internationally? If so, where
• Are you fluent in any other languages? If so, please list.
• What is your desired salary?
• This is a Hybrid position - 3 days in our Downers Grove, IL office and 2 days remote. Is this okay with you?
• The potential start date for this position is 5/15 or 6/5, are you okay with this?

Work Location: Hybrid remote in Downers Grove, IL

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