Job description

Position Summary/Position

Reporting to the Marketing Manager, the Internal Communications Administrator provides internal communication efforts including but not limited to internal project management, internal events, internal projects, and is responsible for assisting on the day-to-day technical maintenance, development of the user experience (UX/UI experience, basic HTML coded functions), moderations and oversight of the content within the Intranet for all company-wide pages by collaborating with all business units. This role will also develop resources and content for the Intranet, and other communications tools and resources for company-wide usage including training materials & conducting training to grow user adoption. This role is needed to help manage the activities and training of the Intranet Community driving internal communications efforts to inform, engage and inspire Team Members to participate in using the Intranet, supporting IEHP Mission, Vision, and Values. Major Functions (Duties and Responsibilities)

1. Write, review, and moderate Internal Communication content. Generate brief organization announcement messages and alerts, moderate and report inappropriate and/or misleading content according to the Moderation policy within the Intranet including the deletion or editing of content that doesn’t follow guidelines and therefore needs simple corrections.
2. Partner with key stakeholders across the organization to create, execute and maintain content. Provide council on strategies, messaging, and positioning of optimized content for internal communications and the Intranet communications that encourages Team Members to communicate and collaborate through the Intranet.
3. Liaison of internal communications and advocate of the Intranet within the organization, engaging in dialogues and answering questions where appropriate, helping users get the information they need located within the Intranet, and address issues that Team Members bring up regarding the internal communications and the Intranet.
4. Develop presentations and training resources for internal communication practices and intranet content management. Conduct training for all site administrators and new/existing Team Members as it relates to the online community.
5. Spearhead the effort to implement the internal communication and online community strategy, coordinating with stakeholders across the organization to ensure its effectiveness and providing superior quality of customer service to our community in collaboration with the Communications Strategist.
6. Develop the user experience with new widget design using basic CSS and HTML coding including fixing broken links, adding images, and designing widgets that provide content optimization that meets user needs, working with the IT department for developer assistance in areas beyond the widget capabilities and user interface.
7. Work with the intranet Software vendors and the Information Technology team to ensure the community platform (for ex. forms, blogs, moderation tools) are kept up to date and functional, as well as influence the roadmap by collating user feedback.
8. Partner with all departments across the organization to create and execute communication plans targeting Team Members at all levels, including executives, management, and Team Members.
9. Determine internal communications for special events, advertising, and marketing needs in collaboration with IEHP leaders.
10. Write and edit all internal communications, including letters, talking points, FAQs, memos, communication plans initiatives, tool kits, and newsletters.
11. Work with Marketing (Creative Services, Communications and Digital Services) teams and/or outside vendors to deliver final products to internal client(s). Major Functions (Duties and Responsibilities) Cont Supervisory Responsibilities Leading: Self Experience Qualifications

Three (3) years of experience in internet platform or communications required. Preferred Experience Education Qualifications

Bachelor’s degree from accredited institution required.
In lieu of the required degree, a minimum of four (4) years of additional relevant work experience in a similar role, marketing, and/or health industry is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above. Preferred Education Professional Certification Professional Licenses Drivers License Required Yes, must have a valid California Driver's License. Knowledge Requirement

Familiar with basic web coding: JavaScript, json, python, CSS, html a plus, content management and content writing, and Intranet platforms, specifically SharePoint Software. Understanding of and sensitivity to a multi-cultural environment and community. Skills Requirement

Must have excellent customer service skills. Must have strong organizational and project management skills, copywriting, and communication skills. Excellent interpersonal/communication skills. Abilities Requirement

Must possess flexibility with planning and implementation processes and changes. Must be comfortable speaking and interacting with executives and large groups of Team Members at all levels. Must be a self-driven, creative, and solutions-oriented thinker. Must have the ability to acclimate to any new environment under high pressure. Must possess and “can-do” attitude, seeking opportunities for the next project. Must be team player with genuine enthusiasm for public relations and communications. Must have a high degree of patience. Commitment to Team Culture

The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization. Working Conditions

General office environment; using computer keyboard and screens; travel within California and other states if needed.
Position is eligible for Hybrid work location upon completing the necessary steps and receiving HR approval. All IEHP positions approved for telecommute or hybrid work locations may periodically be required to report to IEHP’s main campus for mandatory in-person meetings or for other business needs as determined by IEHP leadership. Work Model Location Hybrid Physical Requirements Keyboarding: Traditional - CONSTANTLY Keyboarding: Touch-Screen - CONSTANTLY Keyboarding: 10-Key - CONSTANTLY Keyboarding: Other - CONSTANTLY Use of computer mouse - CONSTANTLY Extension of the neck - FREQUENTLY Flexion of the neck - FREQUENTLY Twisting of the neck - FREQUENTLY Hearing: One-on-One - CONSTANTLY Hearing: In a group - CONSTANTLY Hearing: Over the Telephone/Cell Phone - CONSTANTLY Hearing: Conference Speakers/Video Calls/Radio Calls - CONSTANTLY Hearing: Other sounds - CONSTANTLY Fine manipulation - CONSTANTLY Simple Grasp - CONSTANTLY Up and down flexion of wrist - CONSTANTLY Side to side motion of the wrist - FREQUENTLY Turning/rotation of wrist or hand - FREQUENTLY Sitting - CONSTANTLY Alternate Sit/Stand or Walk at Will - CONSTANTLY Communicate: Information/ideas verbally - CONSTANTLY Communicate: Verbally engage with customer base - CONSTANTLY Communicate: Give Instructions, advise, warn, instruct - CONSTANTLY Indoors - CONSTANTLY Lighting - CONSTANTLY Near Visual Acuity - CONSTANTLY Develop and maintain positive work relationships - CONSTANTLY Regular contacts: co-workers, supervisor - FREQUENTLY Regular contacts: recurring clients - FREQUENTLY Control of work pace - FREQUENTLY Pace of work with faster/slower work periods - FREQUENTLY Problem Solving - CONSTANTLY Memory - FREQUENTLY Understand and follow direction - FREQUENTLY Regular and reliable attendance - CONSTANTLY
A reasonable salary expectation is between $53,892.80 and $68,702.40, based upon experience and internal equity.
Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region, designated as “Great Place to Work.” With a provider network of more than 5,000 and a team of more than 3,000 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award-winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and stellar benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.

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