Installation and Support Technician
Full Time
Pleasanton, CA
$32 - $38 an hour
Posted
Job description
Company Overview:
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. Job Overview:
Preferred Qualifications:
Compensation:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion:
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
Milestone Technologies is looking for an Installation and Support Technician to assist at one of our client sites. The I&S Technician's role will focus on four main areas of support: Office buildouts, technology retrofits, IDF maintenance, and general support services. This Installation and Support Technician role will require semi-frequent to frequent travel, often globally.
How You Will Make An Impact:- Validate AV standards are met at new offices
- Validate network configuration is working as designed
- Confirm wireless and wired network connectivity
- Perform basic intermediate distribution frame (IDF) audits
- Audit cable and wire equipment
- Audit to ensure label racks/IDFs are correctly labeled
- Perform IDF audit remediation as directed
- Test and troubleshoot basic copper and fiber links (Cat 5,6,SC/LC)
- Rack and stack power, network and AV/VC equipment
- Escort vendor or third parties as required at assigned location(s)
- Update commonly used support documentation
- Provide initial IT support assistance for onsite staff
- Additional adhoc network operations support, as required
- Maintain accurate inventory of peripherals and accessories
- Global travel ~ 50% of the time
- Experience with Ticketing and Asset Inventory System
- Experience with Cisco Call Manager and basic understanding of Cisco routers and switches
- Basic understanding of Cisco routers and switches
- Basic understanding of conference room AV support and testing basic functionality
- Physical lifting requires maximum of 50lbs
- For all jobs, it requires the individual to be mobile which will require an even amount of walking, sitting and standing
- Passport required
- Basic understanding of PC and MAC Operating Systems
- Excellent customer service skills including follow-up, verbal and written communication
- Good problem solving, diagnosis and troubleshooting skills
- Ability to communicate technical issues in non-technical terms
- Ability to work independently and within a team
- Attention to detail and ability to prioritize and address multiple tasks in a dynamic work environment
- Aptitude to learn new hardware & software quickly
Preferred Qualifications:
- College degree preferred
The estimated pay range for this position is USD $32.00/Hr - USD $38.00/Hr and is a Non-Exempt role.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
Job description is subject to change.
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