Job description

Works with all functional teams involved, internal and external, to support outside sales activities at KUKA Robotics and allow Territory Account Managers to prioritize customer interaction. Supports and coordinates the implementation of new and existing sales processes. Assists in sales reporting, customer visit coordination, and managing data within KUKA’s CRM System (Salesforce).

Essential Duties and Responsibilities include the following:

• Professionally maintains confidential data, information and concepts

• Creates various sales presentations accessible to the sales team

• Maintains internal KUKA USA “Sales” SharePoint Site, allowing the sales team to access relevant sales materials

• Assists sales team with lead qualification and opportunity follow up

• Assists sales team with various data entry tasks, including pre-order requests, loan requests, etc.

• Manages KUKA NAM Pipeline Program and keeps in direct communication with Regional Order Management and Demand Planning teams.

• Performs routine calls with account managers to ensure Salesforce data is updated

• Point of contact / liaison for USA sales team to other departments internally (Order Management, Customer Service, Legal)

• Manages the execution of incoming legal documentation related to sales team activities (NDA’S, System Partner Agreements, etc.) in a timely manner

• Assists Sales Operations Manager and other members of the Sales Management team with reporting and other needed metrics

• Supports onboarding / Sales Training with new Sales Employees

• Point of contact for Salesforce CRM Support and KUKA Sales Tools

• Creates various work instructions / procedures for sales team

• Administers New Customer onboarding for New Robot Sales Team only

• Supports proposal team with updates to local articles/forms about internal RFQ process

• Travels as needed to support the Sales Operations team and training opportunities

• Adheres to the Quality System and participates in continual improvement

• Other duties as assigned

Supervisory Responsibilities: None.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor degree and three years of related sales administrative experience or equivalent combination of experience and education. Advanced computer skills (Outlook, Word, Excel, PowerPoint, Adobe Acrobat, Internet, E-mail, Sharepoint, SAP, CRM, or equivalent) are essential. Excellent interpersonal and organizational skills required. Requires reporting, forecasting, and understanding and working knowledge of CRM systems (Salesforce preferred).

Language Skills

Ability to read, analyze, and interpret written procedures and general correspondence. Ability to respond to common inquiries or complaints from co-workers and customers. The ability to summarize data, write/generate reports, and write procedures is necessary. Excellent English language skills are required. German language skills are an asset.

Mathematical Skills

Basic mathematical skills apply. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, fractions, and ratios. Ability to develop mathematical formulas and apply mathematical operations and concepts to spreadsheets.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to apply common sense understanding to interpret and carry out instructions furnished in written, oral, diagram, or schedule form. Ability to deal with problems involving several concrete variables in standardized situations

Certificates, Licenses, Registrations

Valid driver’s license and passport are required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this order. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk and hear, to sit, stand, walk, and to use hands to type and to handle and manipulate objects. Regularly required to sit and reach with hands and arms. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this order. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a general office setting.

Job Type: Full-time

Pay: $40,734.00 - $44,529.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Utica, MI 48315: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Utica, MI 48315

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