Job description

The inside sales representative will work cooperatively with outside sales and manufacturer’s reps and distributors to provide customer service activities that help meet monthly sales targets and consistently improve customer satisfaction.

Essential Job Duties and Responsibilities:

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
• Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
• Take incoming calls from customers and end users with an upbeat attitude.
• Setup and maintain customer files.
• Identify trends in customer satisfaction or dissatisfaction.
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Recommend alternate products based on cost, availability, or specifications.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Trouble shoots problems such as shipping, data entry, and pricing discrepancies.
• Attend sales training and meetings as required.
• Attend Trade Shows as needed.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Manage time effectively and work effectively with other members of the Sales and Marketing and Distribution teams.
• Follow company policies and procedures.
• Present a professional image at all times to customers and vendors.

Knowledge, Skills, Experience and Education Requirements:

• Associate degree or equivalent education or experience.
• 2-4 years of customer service experience.
• 2-4 years order entry and/or inside sales experience.
• Previous experience working with customers across multiple markets.
• Proficient in Microsoft Office programs including Outlook, Word, Excel and PowerPoint.
• Demonstrated ability to interface and communicate with other departments as well as external customers.
• Ability to work in team environment while possessing a strong independent work ethic.
• Must be well organized and detail oriented.
• Ability to communicate issues, ideas, or suggestions.
• Ability to work in fast paced environment and juggle multiple priorities.
• Must exhibit a high degree of motivation, and initiative.
• Must have strong oral and written communication skills.

STREAMLGHT IS AN EQUAL OPPORTUNITY EMPLOYER OF WOMEN/MINORITIES/INDIVIDUALS WITH DISABILITIES/PROTECTED VETERANS.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Norristown, PA 19403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)
• Inside sales: 3 years (Required)

Work Location: Hybrid remote in Norristown, PA 19403

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