POSITION OVERVIEW

Alarm.com, a rapidly growing, entrepreneurial technology company, is seeking a highly ambitious, creative individual to join our sales team. This position will lead our team of partner success executives. This role will focus on relationship building and pro-active support activities that increase overall customer satisfaction, product adoption, retention and renewals while reducing turnover and maximizing customer lifetime value

RESPONSIBILITIES

The Inside Sales Manager / Partner Success primary job responsibilities will include:

• Define Alarm.com's Partner Success sales strategy and own its implementation from partner onboarding through the full lifecycle of the partner relationship.
• Manage and continually improve a comprehensive performance management program for Partner Success Executives-establish team and individual goals, collaborate with Sales Operations to develop KPI reporting, and implement personalized coaching plans for the full employee lifecycle
• Implement a holistic compensation and recognition program consisting of commission, incentives, challenges and rewards, recognition, etc.
• Refine new hire training and on-boarding for new PSEs and expand it to future new hires across the N.A. Sales department
• Design and implement a department-wide ongoing training program that provides structured sales training and ongoing education centered on a selected sales methodology
• Act as primary liaison with other customer-facing departments on day-to-day matters and laterally managing regular strategic initiatives with leaders outside of N.A. Sales.
• Collaborate regularly with other sales leaders on strategic initiatives

REQUIREMENTS

• 2+ years managing and growing customer facing teams and accounts with proven track record of achieving retention and expansion goals
• 4+ years of experience in client-facing roles, preferable in SaaS, IoT or other technology
• Bachelor's degree preferred
• Solid understanding of the role and value that Customer Success provides in today's SaaS/technology environment
• Ability to analyze, strategize, execute and motivate
• Excellent communicator and collaborator across all levels of internal and external organizations and stakeholders
• Proficiency in Salesforce, Sales and Service Cloud, Reporting and Dashboarding
• Ability to travel as needed

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and gain a broad knowledge base across multiple areas of the business.
• Work with latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting and HVAC automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and an annual corporate retreat.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com earned the Top Workplace™ award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.

Alarm.com is an Equal Opportunity Employer

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