Information Services Supervisor- Diagnostic Services
Job description
Information Services Supervisor- Diagnostic Services
Hiring Department: Diagnostic Services
Hiring Unit: University of Illinois Hospital & Health Sciences System (UI Health)
Location: Chicago, IL USA
Requisition ID: 1017208
Posting Close Date: 3/27/2023
Position Number: CE4965
About the University of Illinois Hospital & Health Sciences System (UI Health)
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.
This is a full-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits
UI Health is seeking an Information Services Supervisor to join our Diagnostic Services team. This role will coordinate the scheduling and clerical duties on an ongoing basis in the Diagnostic Services department. Assist in the development and management of policies related to scheduling unit. Supervise and train the clerical staff on an ongoing basis for the Diagnostic Services scheduling division.
Duties & Responsibilities:
- Coordinates the logistics and activities of the Scheduling unit
- Provides supervision and training for operations Scheduling unit
- Develops standard operating procedures for scheduling unit
- Orients and train staff on standard departmental operating procedures
- Assists in evaluating the staff
- Performs clerical duties such as patient scheduling, insurance verification, patient registration, making reminder calls, etc. as needed
- Handles patient/customer complaints
- Submits IS tickets to resolve technical/system issues
- Submits various reports to management as needed
- Manages equipment issues in the assigned area
- Performs audits as necessary
- Monitors the calls to the Scheduling unit for QI purposes and provide recommendations as necessary
- Performs specialized functions such as Pre-Certification and Film room functions as needed
- Responds to inquiries from patients, physicians and staff
- Participates in QI activities
- Performs related duties as assigned
Minimum Qualifications Required:
- Any one or combination totaling four (4) years (48 months) from the categories below:
A. College coursework in any field as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
B. Progressively more responsible work experience requiring organizing, assigning, and coordinating the work of others and disseminating information effectively.
Preferred Qualifications:
- Customer Service experience,
- Excellent Attendance, interpersonal skills, and work history
To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.
Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
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