What Individualized Care contributes to Cardinal Health

MMS Solutions, a division of Cardinal Health, is a specialty pharmacy serving nephrology physician offices and clinics. Located in La Vergne, Tennessee, MMS Solutions is a full-service closed-door specialty pharmacy dedicated in dispensing renal-specific medications, nutritional’s, and ancillary supply orders directly to the patient's homes.

Job Summary

Responsible for providing effective customer care to our nephrology base customers, our dedicated team must possess excellent communication skills, be detail-oriented and reliable as well as proficiency in computers.

Responsibilities:

• Effectively manage moderate to high call volume.
• Communicate effectively with patients, caregivers, and clinicians in a pleasant and professional manner.
• Detail-oriented.
• Input patient data into the pharmacy information management system.
• Resolve patient/customer inquiries with the most effective response.
• Display professional approach with team members at all times.
• Contributes to team effort by accomplishing related results as needed.
• Maintains knowledge of and abides by all HIPAA, Board of Pharmacy, and applicable federal and state regulations.

Qualifications:

• Call center experience preferred
• Must be a nationally certified pharmacy technician.
• Must be a registered pharmacy tech in the state of Tennessee.
• High School Diploma or GED preferred.
• Two-years of college experience or relative work experience preferred.
• Must demonstrate effective verbal and written communications, with a desire to provide superior phone customer service.
• Candidate needs to demonstrate initiative, time management, organizational skills, a professional demeanor, and positive attitude.
• Must be willing to take on additional duties when needed.
• Responsible and willing to function as a cooperative team member.
• Must have a working knowledge of Microsoft Office Suite as well as the ability to learn competencies in pharmacy information system.

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisors or senior peers on complex and unusual problems

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.