Job description
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.-
***Special Note Regarding Working From Home:
This is a work from home position for candidates who reside in the states of Florida and South Carolina Due to business constraints, candidates outside the state of Florida and South Carolina will not be considered for this position and should not apply. Successful candidates must be able to report to one of our Florida or South Carolina locations for new hire paperwork on day one and meet our work at home requirements (see below). Our next new hire training class is scheduled to start on May 8th, 2023.
Successful candidates must be able to report physically to one of our locations for new hire paperwork prior to day one and must be able to meet our work at home requirements (see below).
How you'll shine
Help owners and prospective guests plan their dream vacations and make reservations as an Inbound Customer Service Sales Representative at Wyndham Destinations. During a paid virtual training period, you’ll become an expert on our resorts, amenities, and things to see and do near each location. After training, you will transition to taking calls from excited customers who are interested in making reservations for resort stays, car rental, airline, and things to see and experience in that destination! Based on their interests, you’ll provide them with custom recommendations to create truly unforgettable experiences and encourage them to book the vacation of their dreams.
Pay and schedule:
- $15.50 an hour PLUS monthly sales based incentives
- Initial training schedule: Monday through Friday (three weeks), 9:30am - 6:15pm EST
- Post training schedule: 1:30-10:00 pm EST(Monday- Friday) and 11:30am-8:00 pm EST (Saturday & Sunday). Pick either: any 2 days off during the week OR 1 weekend day off and we will assign a second day off during the week.
What you'll bring
- High School Diploma or GED required
- Six months customer service and sales experience
- Ability to build rapport with a customer quickly, ask probing questions, and meet the customer’s needs
- Intermediate computer knowledge
- Must have demonstrated ability to work well under pressure and multi task
What is required for me to work from home?
- Quiet workplace free of distractions
- High speed internet (DSL or Cable only) with download speed of 10mbps, upload speed 2mbps, Latency less than 80ms
- Must be able to hardwire computer directly to a router
- Must have own personal device (laptop, desktop or tablet) with a working camera to be used for the first week of training (until our company provided equipment reach your home)
- Intermediate computer proficiency and ability to troubleshoot technical issues while at home
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
- Pet Insurance
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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