Korean Women's Association is seeking an In Home Care Director for our Lakewood, WA office. This is an Full Time / Exempt position. Rate of pay is $94, 640 - $102,960 per year (DOE) with benefits. Apply online at www.kwacares.org under Careers.

• Purpose of Position

Under the Executive Director (ED), lead a multi-cultural multi-lingual team of managers, supervisors, administrative assistants, and caregivers located in Western Washington KWA Home-Care offices. Responsible for overseeing policies, procedures, operations, strategic planning for growth, and ensuring quality of service and compliance with contract terms. This role is highly visible, and requires someone with exceptional people-management skills, collaboration with internal and external stakeholders, strategic thinking, attention to detail, and business acumen.

• Essential Duties and Responsibilities

• Oversee and manage KWA's In-Home-Care (IHC) operation. Create strategy to empower staff, collaborate with internal and external stakeholders, comply with regulations, standardize processes and procedures, and grow the department. Provide regular updates to ED and Board as requested.
• Manage KWA Home-Care staff including functions of hiring, performance reviews, succession planning, training, and issue resolution. Collaborate with HR as appropriate.
• Recommend, evaluate, develop and write policies and procedures related to client care practices, agency administration and agency fiscal operations.
• Ensure compliance to state and federal grant terms on a regular basis. Build a standard system of measurement to monitor all care services provided to clients in accordance to the client's Plan of Care and Agency Policies and Procedures.
• Oversee all preparations required for state monitoring as related to client and caregiver file documentation and any administrative requirements assigned, ensuring all locations are prepared and in compliance. Make changes that align with outside agency monitoring.

• Schedule frequent in-person visits to all IHC offices across Washington State to build trust, establish relationships, solicit feedback and ensure proper training/orientation is occurring, and compliance to policies and procedures is happening.
• Ensure Caregiver and client files are current and complete, assigned staff files are current and complete, and employee payroll data is completed accurately and timely with Finance Department.
• Lead internal meetings with staff and supervisors, to include training and operational changes. Attend external meetings as appropriate, such as State Legislature meetings or IHC-related agencies, as assigned by the ED.
• Work collaboratively with Marketing & Communication to develop strategy to attract new care staff, increase visibility of KWA offerings, and share success stories from the field.
• Develop and implement training materials for administrative staff and caregivers.

Administrative Responsibilities

• Ensure KWA Home-Care policies and procedures align with KWA Home-Care rules. Provide oversight on any recommended changes.
• Prepare board reports to reflect key performance indicators and program initiative progress.
• Lead regional and staff meetings to build and implement strategies to improve and expand the KWA Home-Care program.
• Provide input and collaborate with HR and key stakeholders for all union matters. Participate in Collective Bargaining negotiations as required.
• Oversee emergency response system regarding clients and KWA Home-Care workers.
• Attend all meetings and trainings as required.
• Other duties as assigned.

• Position Requirements and Qualifications

• Must pass criminal history and reference checks;
• Excellent interpersonal and communication skills;
• Excellent time management and organizational skills;
• High motivation, work ethic and ability to work independently and cooperatively with others;
• Ability to maintain confidentiality;
• Proficient in MS Office Suite, e.g. PowerPoint, Excel, WORD, etc.;
• Ability to work with a diverse population, inside and outside of the organization;
• Demonstrated ability to lead and inspire people in multiple locations; and
• Ability to analyze and interpret financial and statistical data.
• Educational Level

Bachelor's degree in public or business administration, healthcare, social work, or a related field is required. Master's degree preferred.

3.2 Experience

• Minimum 7 years of progressive leadership of people, processes, and programs.
• Demonstrated ability to communicate clearly and effectively to all levels of an organization.
• Experience in implementing process improvement or change initiatives.
• Experience in social services or care facilities is a plus.
• Software implementation and data management experience a plus.

(Any combination of education and experience may substitute for the minimum requirements.)

• Working Conditions
• Environmental parameters:
• Ability to work in an office environment; and
• Ability to drive to different locations.
• Physical Demands:
• Type: sedentary work ability to perform administrative duties.
• Ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force

frequently or constantly to lift, carry, push, pull or otherwise move an object.

• Work involves sitting most of the time, but may involve walking, bending, reaching, standing and driving for extended periods of time.

• Work Schedule

Ability to work 40 plus hour's week and be on call as necessary.

• Aptitude Requirements
• COGNITIVE
• Analytical:
• Ability to apply principles of logical thinking, to define problems;
• Ability to collect data;
• Ability to establish facts and draw valid conclusions;
• Ability to solve practical problems; and
• Ability to interpret a variety of instructions furnished in written, verbal, diagrammatic or schedule form.
• Communication:
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the duties of the position;
• Ability to record and deliver information;
• Ability to speak distinctly and listen carefully in order to communicate effectively on all levels;
• Ability to draft work related documents;
• Ability to log in data and draft data summaries;
• Ability to answer inquiries from participants; and
• Ability to follow rules and policies of the company.
• Administrative Detail:
• Ability to complete forms, record and locate data accurately; and
• Ability to pay close attention to detail and accurately distinguish data.

• MANUAL
• Motor coordination:
• Ability to accurately reach, feel or handle equipment used in daily routine.
• Finger dexterity:
• Ability to pick, pinch or otherwise work with fingers to operate above equipment.
• Manual dexterity:
• Ability to seize, hold, grasp, turn or otherwise work with hands to operate above equipment.

• VISUAL
• Near vision:
• Clarity of vision at 20 inches or less.
• Mid-range vision:
• Clarity of vision at distance of more than 20 inches and less than 20 feet.
• Far-range vision:
• Clarity of vision at 20 feet or more.