HVAC Equipment Technical Support Representative
Job description
The Equipment Technical Support Specialist is a primary resource for current and post sales product support. This individual will be involved in training programs, providing field service, interacting with end-product users, solve customer concerns or technical issues associated with the application, installation, and use of Hercules products. $71,000-$93,200 annually.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Maintain an expert level of knowledge of Hercules product portfolio or similar product knowledge of the industry.
- Installation and troubleshooting skills for heating and cooling systems.
- Perform start-ups and repair of Hercules products.
- Perform factory and onsite training.
- Wiring knowledge of all products Hercules sells and/or manufactures.
- Ability to read and interpret wiring schematics.
- Provide telephone, email, and in person technical support with a level of professionalism consistent with the company’s expectations.
- Generate detailed and thorough records associated with phone support.
- Support production/sales staff as a technical expert.
- Develop, review, and publish technical training materials and multimedia presentations for use in training seminars.
- Assist in the organization of training and participate as needed.
- Ensure accuracy of documentation is maintained.
- Maintain inventory of tools and parts.
- Ability to squat, kneel, bend, and perform other physical movements required during repairs or inspections or daily job performance
- Performing preventive maintenance as needed.
- Excellent attendance and the ability to meet deadlines.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE:
- High School diploma or GED required.
- Five plus years of experience in similar role.
- Must have a valid drivers license and be insurable.
- NATE Certification preferred.
- CFC license preferred.
- Experience working with commercial gas and oil-fired force draught burners.
- Strong team building and relationship building abilities.
- Ability to read mechanical and electrical blueprints and have a solid understanding of electrical and mechanical control systems BMS and burner management controls.
- Qualified applicants must be customer oriented and motivated with excellent oral and written communication skills.
- Problem solving and organizational skills and ability to prioritize and manage multiple tasks and deadlines.
- Must possess ability to keep abreast of product applications and technology trends.
- Proficiency with MS Office.
- Ability to analyze customer needs and to recommend the proper course of action.
- Ability to pass background check and drug screen.
LANGUAGE SKILLS: Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs. Bilingual English/Spanish a plus.
MATHEMATICAL SKILLS: Ability to perform mathematical calculations required to accurately complete assigned tasks.
COMPUTER SKILLS: Excellent computer skills including Microsoft Office.
REASONING ABILITY: Ability to interpret a variety of instructions furnished in oral or written form. Ability to use sound judgment and problem-solving skills.
ATTENDANCE DEMANDS: The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Attendance is required Monday through Friday 8:00 A.M. to 5:00 P.M. or within normal business hours as established by the supervisor.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to grasp and lift and to reach with hands and arms. The employee is occasionally required to sit, climb and balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific visual abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually loud.
- Exposure to hot and cold temperatures. Employee would be working both inside and outside and on elevated balconies.
- The noise level in the work environment is usually moderate but may be loud on occasion.
- This is a fast-paced environment.
- Work at heights and in extreme weather conditions
DISCLAIMER: The preceding job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Hercules Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or other legally protected status.
Comprehensive benefits are an important component of an employee's compensation package. Hercules recognizes the contribution of every team member and therefore is pleased to offer a competitive and cost-effective benefits package to support your needs and long-term goals.
Hercules Industries offers the following insurance: Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Employee Life Insurance (Basic Life/AD&D and Voluntary Life/AD&D). We pay Holiday, Vacation, and Sick time; as well as a Flexible Spending Plan, Wellness Program, and Employee Assistance Program (EAP).
We offer a 401(k) Savings Plan and company match. Hercules is an Employee-owned company and offers an Employee Stock Ownership Plan (ESOP).
The company offers a quarterly Hercules Employee-Owner Partners in Profit Bonus based on eligibility.
Hercules encourages and supports participation in service activities that contribute to our community. Employees are permitted to take three paid hours of work time per month to participate in an approved community service activity.
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Education
Required- High School or General Education Certificate or better
Licenses & Certifications
Required- Driver's License
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