Job description

Are health benefits, paid holidays, paid sick time, and paid vacation an important incentive for your career moving forward?

Are you interesting in joining a company who invests in their employees through things like IRA investment (company matching up to 3%), ongoing training?

Are you an experienced, reliable, and professional Dispatcher looking for full-time work?

If you answered yes to all three of those questions, you are invited to apply to join to join the Stack Heating, Cooling Plumbing and Electric team. We are a family business (focused on residential and light commercial service) who has been servicing the Cleveland Area for over 45 years.

You can see what our team members are saying about us by visiting https://stackheating.com/careers/.

You've heard our name for years, now we want you to be working with us. So, what does a Dispatcher do all day?

• Dispatching service technicians according to the schedule.
• Scheduling and monitoring of co-workers service schedule
• Answering incoming service calls and adjusting technician’s schedule as needed
• Resolving customer issues in a prompt and courteous manner.
• Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements.
• Match type of service required with a co-worker’s ability, zone location and duration of call, to maximize productivity, profitability and accuracy.
• Coordinate and verify co-worker’s weekend and on-call assignments.
• Being a good teammate to coworkers.

Requirements: Here's what our perfect candidate looks like:

• Experience in a high volume call center
• Can handle a sometimes high stress Environment
• HVAC knowledge and dispatch experience required
• MUST like talking with people and making them happy
• MUST want to work as part of a team
• MUST be detail oriented with great spelling, grammar, and communications skills.

What are you waiting for? Apply today and join a trusted team of professionals who are committed to excellence and to servicing the Cleveland area with pride.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Dispatching: 2 years (Preferred)

Work Location: In person

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