• 
  Respond to phone and email help desk requests to assist with first level hardware and software support.
• Track all new requests to ensure they are assigned quickly and appropriately.
• Chase stale requests to ensure all open tickets are closed in a timely fashion.
• Process the on boarding and off boarding tasks of new and departing employees.
• Occasional lifting of computer and printer equipment required.
• Assist in any other IT help desk/infrastructure projects as need arises.
• Perform other duties as assigned.

WHAT WE SEEK

• 3+ years’ experience in an IT related position
• Microsoft Windows 7 and Windows 10
• Microsoft Office applications
• Laptop and Desktop hardware experience
• Google Mail, Calendar, Contacts, etc. in an enterprise environment preferred
• TCP/IP and other networking concepts preferred
• Mobile devices in an enterprise environment (iPhone and iPad) preferred
• Microsoft Active Directory preferred
• Microsoft Windows Server OS preferred
• Apple Macs preferred

• 
  9/80 Alternate work week (Every other Friday off!)
• 2 weeks of paid vacation (accrued biweekly, prorated if hired during the year)
• 1 week of sick leave
• 11 company paid Holidays
• Full range of health benefits including medical, dental & vision, short & long-term disability
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
• Health and wellness programs / gym reimbursement
• Educational assistance up to $7,000 per year
• On-site self-service café / free gourmet coffee stations
• Company sponsored FUN events!
• Generous product discounts

We’re an industry‐leading, global company with a legacy of innovation. Offering an extensive array of quality‐designed pool and spa equipment, our portfolio includes some of the most trusted brands in the business: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names.

Recognized as the foremost provider of reliable and visionary pool equipment, our reach extends worldwide across both the residential and commercial pool and wellness markets. We now have over 7,000 employees, a presence in over 45 countries and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.