Job description

IT Helpdesk

Onsite, Indianapolis, IN

$20-22/hr., depending on experience

OVERVIEW

To provide more efficient and timely resolution to user issues promoting greater first call resolution within the confines of current rights and role structure. This position reports to the Helpdesk Team Lead for day-to-day work direction or higher-level staff.

RESPONSIBILITIES/DAY TO DAY

• Technicians will be required to provide phone and queue support and perform primary troubleshooting for all in-coming calls and tickets
• Create trouble tickets for all phone calls received relating to IT issues.
• Maintain documentation relating to IT issues

QUALIFICATIONS

• Technicians will be required to have knowledge of the Microsoft Office suite and Internet Explorer.
• They will need working knowledge of PC hardware and Operating systems.
• Additionally, the technician will need to possess and demonstrate problem determination and resolution skills.
• They will need good communication skills, both written and verbal and the ability to maintain these skills in a high-pressure environment.
• Technicians will be required to follow all established policies and procedures.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Work Location: In person

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