Job Summary

The Helpdesk Analyst is responsible for handling the day-to-day tasks the IT department oversees. These tasks include supporting incidents, helping users understand technologies Grayson Mill Energy uses daily, and supporting new and existing software. Responsibilities include coverage across all Grayson Mill functional teams, third party services, and assets.

The IT Helpdesk is a full-time, exempt role located in Houston, TX. This role will report to the Business Intelligence Manager.

Essential Job Functions and Responsibilities

• Support corporate Windows users with common day-to-day problems and questions
• Analyze, troubleshoot, and resolve helpdesk tickets; escalate support requests to higher tier support as needed
• Install and configure Operating System and applications on workstations
• Participate in Incident, Problem, and Change Management
• Troubleshoot common networking problems
• Onboarding and Offboarding of user accounts
• Produce specifications for new or upgraded computer systems
• Facilitate in adherence to company IT procedures, policies, and goals
• Interact regularly with other areas of the company to collaborate on execution of tasks
• Assist in the creation and documentation of data management standards, policies, and best practices
• Anticipate, recognize, report, and help resolve issues
• Provide technical guidance
• Occasional after-hours availability for planned outages and emergency situations

Qualifications and Skills

• Basic knowledge of the following:
  • Windows OS
  • O365 Administration
  • MS Office Applications
  • Windows Server
  • Basic Networking
  • File permission (NTFS)
  • Active Directory
  • Group Policy
  • Backup/File Storage
  • Application Administration
• Minimum 2 years’ experience in IT-related field or 4 years education
• Must have experience with Microsoft Windows, Office365, and Networking
• Oil and gas knowledge and experience preferred
• Knowledge of Microsoft Azure or AWS is a plus
• Knowledge of MS SQL server administration a plus
• Experience with Active Directory and Azure Active Directory a plus
• Ability to handle multiple tasks, meet reporting deadlines, and demonstrate flexibility with delivery of assignments
• Eagerness to tackle new or complex problems with the latest tools and technologies
• Detail oriented, self-motivated, consistently meets deadlines
• Strong analytical and organizational skills
• Proficient with MS Office, especially Excel
• Ability to communicate effectively across all levels of the organization
• Ability to coordinate with departments within the organization and vendors outside the organization
• Interest in helping people and patience in supporting non-tech-savvy end users
• Knowledge and understanding of industry standards
• Lead and live GME Values
• Other duties and responsibilities as may be assigned by department leadership

Education

• BS/BA in Information Technology, Computer Science, Data Analytics or equivalent
• ITIL v3/4 certification a plus

The Company

Grayson Mill Energy, LLC (“GME”) was founded in 2016 and is a Houston-based exploration and production company focused on the acquisition and development of oil and gas properties. GME is committed to generating value through disciplined acquisitions and the application of innovative exploration, drilling and completion techniques. The company has a returns-focused strategy to acquire the best rock and drill industry-leading wells with high rates of return. Grayson Mill Energy, LLC is backed by the financial strength of EnCap Investments.

GME Values

Accountability: Creates an environment where people are motivated to do their best and help the organization achieve its objectives. Doesn’t hold back what needs to be said or done and faces up to situations quickly and directly.

Collaboration: Actively works to build positive relationships and relates well with others across the organization. Responds rather than reacts when interacting with people and works tirelessly to make those around them better.

Humility: Gains the confidence and trust of others through honesty and authenticity. Recognizes that leadership is a Values and not a title. Is committed to their own continual development.

Integrity: Builds trust by being honest, forthcoming and sharing information freely. Acts in the best interest of the organization and tirelessly puts forth discretionary effort to meet commitments

Passion: Understands that excitement is contagious and demonstrates energy and drive with a sense of urgency. Intrinsically motivated and holds self and others accountable to achieve high performance standards.