• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

Opening February 2023, CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena will showcase over $200MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue will include a new exterior façade, green scaping and enhanced lighting, this iconic landmark will offer guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena will host 120+ shows annually including the hottest artists on the planet. It will be a cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment awaits in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

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  Supervise team members throughout events including assigning equipment, coordinating post assignments, scheduling breaks, and enforcing policies, procedures, and standards
• Facilitate employee briefings pre and post event
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Process opening and closing paperwork
• Understand, retain, and communicate safety and security measures
• Take over Manager responsibilities when Manager is not present at an event
• Engage with team members and guests in a positive and effective manner
• Identify opportunities to create memorable experiences for team members and guests
• Proactively welcome guests and assist with questions and requests
• Ensure that Guest Services staff are engaged, upbeat, and delivers an exceptional guest experience
• Provide accurate facility information with excellent customer service to guests
• Provide critical and positive feedback to team members
• Respond to and/or escalate guest complaints, concerns, and compliments
• Reports any suspicious activity to supervisors and/or management
• Other duties as assigned
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time

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  Minimum 3 years’ experience in any supervisory and/or leadership role
• Experience in a customer service-based industry is required
• Experience in a collaborative team environment is required
• Strong verbal and written communication skills
• The ability to function independently in a fast paced, high-pressure environment
• The ability to work flexible schedule including long hours, nights, weekends, and holidays
• Ability to motivate, encourage and recognize exceptional performance
• Previous experience within a sports, entertainment, or related field is preferred

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required

Oak View Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.