Job Description

Procore is looking for a Global Professional Services Advisor to provide frontline training and assistance to the Global Professional Services (IM/PM, SPC) team. In this role you’ll coach IMs and SPCs across GPS Best practices, soft skills, product, industry, and tech/efficiency competencies. You’ll maximize employee potential and operational performance through purposeful learning paths, skill development, readiness support and the right resources to function effectively, while providing strategic consultation and driving efforts that improve performance. To be a successful Global Professional Services Advisor, you’ll leverage your understanding of basic Procore Personas and Products, Consulting, Project Management and GPS SaaS business metrics to drive performance.

This position will report to the Director, Implementations Services and has the opportunity to be based in Carpinteria, CA, Austin, TX, New York, NY or Remote. We’re looking for someone to join our team immediately.

What you'll do:

• Help transform the GPS delivery teams into a best in class consulting and project management organization

• Ownership of new hire onboarding training and development of new team members post General Procore Onboarding

• Schedule and oversee both new hire and ongoing training sessions

• Partnership with internal teams on new hire onboarding, curriculum, enablement efforts and handoff from Revenue Bootcamp

• Conduct weekly training sessions on soft skill, call coaching, shadowing live customer calls, and role play sessions with an assigned team

• Ownership of ongoing improvements to improve Employee onboarding experience

• Partnership with Enablement on content creation for internal knowledge base and external customer facing collateral

• Partner with the Planning and Revenue Operations team, alongside the GPS team, and GPS Managers to forecast customer coverage, time to productivity for HC planning, and monitor leading performance indicators such as Customer Satisfaction Scores, and time to productivity for new hire onboarding

• Recommend learning and development areas of improvement to Leadership based on analysis and call shadowing

• Create training content for new system or process rollouts, and measure adoption of new systems and process in the field

• Work diligently to understand our business functions and needs of the business

• Functional expert on all tools utilized by the GPS organization

What we’re looking for:

• 8+ years of business consulting experience

• 2+ years of experience in creating and delivering employee development training

• Applied understanding and experience in Business Consulting, Project Management, Change Management, and Resource Management

• Enthusiastic and creative person with the passion for inspiring and motivating others

• Empathy for team members and passion for client experience, employee experience, revenue and growth

• Analytical and process-oriented mindset with a desire for continuous learning and improvement

• Passion for helping others by identifying training and development opportunities for new hire onboarding that drive personal and career members towards peak performance

• Proven technical aptitude and proficiency with CRM, Project Management, Google Suite, and Professional Services Automation software

Additional Information

Base Pay Range $110,000-$151,250. Eligible for Bonus Incentive Compensation. Eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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