Division/Department: Gift Shop/Store

Job Title: Gift Shop Supervisor

Reports To: Concessions/Retail Manager

Type of Position: Non-Exempt/Hourly

Classification: Year-Round/Core

Compensation: $17 - $20/hr.

Location: Durango, Colorado

Job Summary: The Gift Shop Supervisor oversees all aspects of our Gift Shop/Store departments and the shops located throughout the property. This position will lead product sourcing, merchandising, and product display along with handling the recruitment, hiring, training and support of all gift shop personnel. Our ideal candidate enjoys interacting with the public and strives to provide the highest level of customer service and support to guests and staff alike. This can be a fast-paced position that will be expected to work gift shop shifts while managing other administrative duties with a focus on accuracy and excellence.

Benefits Offered: We offer a comprehensive Medical, Rx, Dental and Vision plan along with company-funded H.S.A. (for qualified employees) and a generous PTO accrual package- not to mention the opportunity to work with the most unique historic narrow gauge railroad in the U.S.!

Essential Duties and Responsibilities:

• Oversees the recruitment, hiring, training and performance evaluations of retail staff ensuring adequate staffing year-round while abiding by organizational scheduling guidelines.
• Assists Concessions/Retail Manager with the development of and adherence to Gift Shop operating budgets for labor and inventory/sales line-items.
• Handles the merchandizing, product display and appropriate stocking of all onsite gift shop locations.
• Ensures that sales employees are providing the highest level of customer service to guests.
• Insists that gift shop locations exude a bright and inviting atmosphere so that customers feel welcome while maintaining high standards of cleanliness and organization.
• Hosts regular sales-trainings with staff to review effective sales and customer service techniques and to further hone the skills of employees.
• Finds effectives methods for motivating sales staff to exceed sales goals established for department.
• Participates in the weekly DSNGRR Manager Meeting as a representative of the Gift Shop department to speak on behalf of departmental needs and to advocate for the department, when appropriate.
• Establishes high standard of product knowledge for sales staff.
• Assists Concessions/Retail Manager with special projects or accepts any other duties requested, as necessary.

Education, Skill and Work Experience:

• Extensive experience employing effective sales techniques while providing excellent customer service.
• Prior experience supervising a dynamic and multigenerational staff in a fast-paced and customer-centric environment.
• At least 2 years of retail sales or other applicable experience, strongly preferred.
• Proven experience driving sales growth.
• Proven ability to communicate effectively to a variety of audiences (employees, management and the public).
• Prior experience and a working knowledge of Point of Sales systems a plus!
• Ability to use computers, MS Office and other applications to handle regular supervisory tasks such as drafting memos, creating schedules, organizing labor counts/budgets, et. al.

Work Environment:

• Majority of time spent on feet walking and standing on hard surfaces for 8-10 hours per day.
• Ability to regularly lift up to 50lbs and to pull a dock cart across railroad tracks.
• Willingness to work a varied schedule sometimes requiring evenings, weekends, special events and overtime hours.
• Comfort with bending, twisting, kneeling to position merchandise or to organize merchandise displays.