Job description
Overview:
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.
Responsibilities:
As the General Manager at The Square, you will manage the daily operations of an assigned location(s) or multiple locations including managing team members and daily activities, driving sales and local marketing, achieving established budgeted financial and operational goals, and ensuring that the operation of the location(s) complies with The Square’s policies and procedures. You are responsible for maximizing occupancy, revenue, and income through enterprising sales and business development methods and exceptional customer service while maintaining a sense of community and running day-to-day operations of your assigned Square location(s). Responsibilities include, but are not limited to:
Create a professional, hospitality forward environment for members and prospects of The Square via the execution of the Hines Experience Standards- Promotes exceptional customer service, member satisfaction and retention by responding to requests, questions, and complaints in a timely manner, and taking appropriate action to resolve and address requests and service issues
- Meets targeted revenues by creating and executing local marketing and broker engagement, ensuring monthly and variable fees are collected and posted in a timely manner
- Provides input into the development of budgets for the location(s) by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
- Controls expenditures by staying within the constraints of the approved budget
- Work with accounting team to ensure monthly member invoices are finalized, payments are posted, aged receivables are managed, and preparing and reviewing monthly financial status reports
- Work with accounting to process invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased
- Oversees the sales and license agreement execution process by managing the sales tour process, processing license agreements and renewal agreements, follows proper notice requirements, and collects late fees and other charges as allowable and stated in the terms of the license agreement
- Work with property management team to ensure that the physical aspects of The Square and amenities meet established standards for safety, cleanliness, and general appearance and appeal
- At the direction of the Property Manager, assists in managing the building owner relationship by meeting with the ownership, the project/asset management team, leasing agents, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
- Work with Client Relationship Management tools to ensure data accuracy across The Square platforms and generate monthly reports
Minimum Requirements include:
Bachelor’s degree in business or related field from an accredited institution; or equivalent work experience in lieu of degree-
Four or more years’ experience in sales, hospitality, customer service or business operations as a coworking community/property manager or leadership role in related industry
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Ability to complete duties in a timely manner while continually assessing priorities
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Strong interpersonal and organizational skills
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Ability to connect with others and a passion for customer service
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Proficiency in Microsoft Office and Salesforce
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Established sales and marketing track record
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Strong customer service orientation
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Excellent verbal and written communication skills
- Ability to lift up to 25lbs
- Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
- Transfer properties and work overtime as business needs deem appropriate
Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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