General Manager - FT - Houston

Full Time
Houston, TX 77056
Posted
Job description
Purpose and Scope

The General Manager will be responsible for the overall management of the store , overseeing staff, maintaining merchandise and providing exemplary client service. Other duties include achieving sales objectives, maintaining and achieving high operational standards, exceeding merchandising goals, building a highly motivated team, and furthering associates’ skills and clientele base.


Job Responsibilities


  • Learning, referencing and applying product knowledge information to recommend, select, and obtain merchandise based on clients' needs.

  • Building lasting relationships with clients and expanding the client book

  • Proactively seeking opportunities to introduce additional product for styling and building the client’s wardrobe, in order to enhance the overall brand experience.

  • Connecting with customers and understanding their needs, such as documenting and communicating customer requests in order to converting customers into clients

  • Establishing, meeting, and exceeding sales and performance goals

  • Managing sales team by continually motivating staff to exceed sales and productivity goals, while setting the store standard in fostering a positive, upbeat and energetic atmosphere

  • Identifying store trends and communicating these trends to the corporate buyer

  • Accurately and efficiently facilitating and overseeing client purchases and return transactions

  • Watching for, recognizing, and handling loss prevention situations by displaying exemplary client service

  • Managing the daily operations of the store through monitoring and managing various levels of store staff and delegating appropriate responsibilities.

  • Maintaining a knowledge of inventory, scheduling, setting sales goals, and training of sales associates

  • Ensuring that store merchandising, windows, and visual displays are maintained and consistent with the brand image

  • Maintaining clear, concise, and constructive communication lines open between sales team and corporate office.

  • Seeking out top talent for the sales team through networking and recruiting

  • Maintaining employee relations, problem solving, and acting as a leader to the sales team

  • Lead by example in upholding a professional and positive work environment


Position Requirements


  • Exceptional communication skills, written and verbal

  • Excellent people management skills, with the consistent focus of building relationships with customers, team members, and corporate partners

  • Strong work ethic and leadership qualities

  • Sharp business acumen, with the ability to analyze sales reports and KPIs to determine business needs and develop strategies

  • Know how to troubleshoot, problem solve, and work well under pressure

  • Ability to manage and prioritize multiple projects based on business needs, and meet provided deadlines

  • Strong organizational and client service skills

  • Resourceful, hands-on, and able to work with a sense urgency

  • Ability to lift 10 lbs. and stand for long periods of time on the shop floor


Education and Training:


  • Associate’s Degree required

  • Bachelor’s Degree preferred


Experience:


  • Minimum 5 years experience in luxury retail store environment

  • Minimum 2 years of luxury retail management


Health & Wellbeing Benefits Plan include

  • Medical, Dental, Vision, and
  • Flexible Spending Accounts (FSA) & Dependent Care Accounts
  • Commuter & Parking Saving Accounts
  • 401(k) Enrollment - Traditional 401(k)
  • Paid Time Off & Sick Leave
  • Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)
  • Basic Life and Disability
  • Short/Long-Term Disability
  • Accident & Critical Illness
  • Employee Assistance Programs
  • Pet Insurance
  • Personal Clothing Discount and C lothing Allotment


Note: Availability of the benefits are based on location & employment type and may have certain eligibility requirements. John Varvatos reserves the right to amend or withdraw these benefits at any time.


Pay Range in Houston, TX:
Exact compensation may vary based on skills, experience, and location.
Base Salary:
$80,000/yr - $87,000/yr

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