Job description

Job Description

Local ownership that owns hotels and other business in the area looking to expand has an opportunity for Hotel General Manager. Currently Suite Hospitality owns and operates multiple Holiday Inn Express's and a Hampton Inn. The company is family owned and operated and has a great emphasis on growing and taking care of its employees.

Ownership contact: Robert Grimaldi

Email: bob@rsgrimaldi.com

What’s the job?

As the General Manager, you’ll assist to keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You’ll maximize financial returns, driving development of people, creating and maintaining a memorable guest experience, executing brand standards, and building awareness of the hotel in the local community.

Your day-to-day

People

Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers.

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance.

Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.

Drive a great working environment for teams to thrive – connect departments to create sense of one team.

Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Financial

Assist the Principal Correspondent in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.

Monitor and report variances against budget and control labor costs and other expenses

Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.

Responsible Business

Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.

Perform other duties as assigned.

Guest Experience

Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

Review guest feedback and implement strategies for continuous improvement.

Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests.

Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

What we need from you

4 years’ hotel experience, or an equivalent combination of education and experience in a hotel setting.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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