Job Duties & Responsibilities:

• Responsible for all aspects of leadership, business development, profit and loss, business management, and improvement of the fulfillment center.
• Set the proper example and positive tone for the operation and make sure that all is performed at optimal effectiveness and efficiency.
• Conduct freight negotiations and manage freight relationships.
• Consult and interface with internal and external teams to ensure commitments made to shipping partners are appropriate, goals are coordinated, and partner expectations are met or exceeded.
• Direct and manage the day-to-day business of the fulfillment center by managing a team of leads and supervisors responsible for the operation’s day-to-day activities including inbound and outbound shipments, returns processing and directing staff.
• Review and analyze the workflow of scheduled shipments, remove obstacles to ensure commitments are kept, issues are addressed, operational goals are met, and continuous improvements are made to the processes and operations.
• Review the daily fulfillment orders and forecasts ahead of the time needed, determine staffing needs, ensure employees are scheduled to meet the demand of inbound/outbound volume and make staffing assignments. Ensure all equipment and resources are clean, in proper working order and ready to meet the schedule’s demands.
• Lead fulfillment center staff in setting and achieving goals and objectives. Help build effective teams by creating goals and providing development plans for self and direct reports.
• Using effective communication and leadership techniques mentor, coach and develop managers, supervisors, and hourly employees. Actively coach, counsel, and direct staff, set expectations, facilitate training, growth, and development; and hold employees accountable for their performance.
• Supervise the team’s performance and build an effective team by helping, supporting, communicating, and providing support and direction to the team’s efforts. administer disciplinary action to associates who violate company policy.
• Write SOPs to ensure consistency in the operation’s work and activities.
• Foster a highly focused safety culture that is compliant with federal and state regulations, company policies, procedures and cGMP regulations and encourages that by maintaining a safe and secure work environment.
• Monitor the customer service aspects of business; providing support and resolutions to ensure customer satisfaction and retention. Contribute to the continued development and active management of our shipping partners’ platforms executing against key activities and joint shipping initiatives.
• Identify, define, and implement strategies to facilitate future growth, lower shipping costs and improve customer experience. Find and develop new partnership opportunities based on strategic objectives. Develop required business relationships and establish a track record of "deal making" that is very favorable.
• Using creativity and strategy make recommendations to maintain labor costs, improve productivity, develop modifications to procedures and processes impacting the work group, maximize efficiency, productivity, and reduce costs that will enable the facility to meet and exceed business goals, while maintaining cost-efficiency.
• Communicate operational information openly to senior management to keep them informed, to resolve issues and to achieve continuous improvement.
• Communicate and work with all applicable departments to ensure an efficient and accurate flow of inventory into and out of fulfillment so the needed physical inventory is maintained. Works with Supply Chain personnel on cycle counting and areas to be counted in order to monitor and audit the inventory to ensure it matches what’s in the computer tracking system.
• Communicate with appropriate individuals/departments throughout the shift regarding any information or issues that may affect or impact them.
• Communicate with and keep direct reports well informed regarding items requiring their attention and impacting them; and help keep them aligned to the Company’s values, goals, results, initiatives, policies, procedures etc.
• Responsible for assisting in hiring, training, and developing of all new and existing employees.

Job Requirements:

• Bachelor’s degree in relevant discipline with four years of manager/director experience within a fulfillment/distribution environment.

• Strong communication skills - verbal and written.
• Solid leadership skills.

• Knowledge of domestic and international shipping.
• Strong knowledge of shipping and transportation industry, and product offerings from the United States Postal Service, United Parcel Service, Federal Express, and other sources.
• Takes the leadership role in driving initiatives, working across organizations, and structuring approaches to new opportunities.

• Strong Microsoft Office knowledge to produce Excel reports and PC-based skills.
• Demonstrates ability to articulate and provide insight to employees in a matter that creates an understanding and alignment to the business focus/strategy.
• Effective analytical and problem-solving skills and implementing solutions.
• Ability to motivate and supervise others to promote employee’s morale and maintain compliance with company objectives.
• Proven track record of being an open-minded strong leader, with ability to motivate and develop others.
• Must be able to work on all shifts and possible Saturdays from time to time.

• Fully capable of providing coaching, feedback, and developmental opportunities to build high performing teams.
• Challenges and inspires fulfillment team to achieve business results.
• Maintains a strong focus on planning and applying effective change management skills.
• Experience and continuing education may be considered in lieu of a bachelor’s degree.