who you are

You understand your role is essential to flawless delivery and a premium guest experience, and you want to get it right every time. No task is too small, no detail overlooked. You are disciplined, solutions-focused, and work well with others on the fulfillment team. You work with a keen attention to detail and are thorough in your task completion. You tackle your day with a positive attitude and maintain a neat and orderly environment in line with our brand ethos. You show up prepared and on time for work every day.

a day in the life of a fulfillment assistant

• As part of the fulfillment team, your primary role is assisting in ecommerce order fulfillment.
• You carefully read invoices and check for accuracy of customized designs, invoices, and order numbers when pulling and packing orders.
• If assigned, you carefully package each order checking for gift wrap, notes, go green options and correct order and invoice.
• You maintain organization of orders during the fulfillment process.
• Together with the fulfillment team, you ensure that the orders are sent out ahead of the final shipping date.
• You help fulfill no sew orders through pick and pack procedures.
• Inventory tasks include, but are not limited to:
  • Unpacking boxes for the day.
  • Counting, receiving and processing orders.
  • Reorganizing inventory.
  • Helping to create solutions for better inventory storage and organization.
• If assigned, support customization in laying out custom designs for orders.
• Quality control e-commerce orders. Review accuracy & quality including but not limited to:
  • SKU
  • Spelling
  • Customization Accuracy
  • Color
  • Number of items
• Cleaning up your workspace at the end of each day and making sure the area is ready for the next day.
• Breaking down boxes and helping with cleaning responsibilities.
• You work with attention and efficiency while maintaining a sense of urgency.

must haves

• A keen eye for detail and meticulous placement of customized designs.
• Passion for the guest experience every step of the way.
• You integrate fun and joy as part of your daily work experience and the environment you create for your staff and for your guests.
• Clear communication and ability to ask for what you need.
• You are solution-focused and take calculated risks.
• You are thorough in your project completion and attentive to details.
• A relentless drive for results.
• You are courageously creative to try something new while maintaining the brand ethos.
• You acknowledge the power of choice in all aspects of your life, and you choose happiness.

qualifications

• Professional work experience.
• Working knowledge of Microsoft Excel / Office and Google Docs / Sheets.
• Excellent written and verbal communication skills.
• Applicants must be 18 years of age and able to work legally in the USA.

details

• Hours expectations: Monday - Friday (8:30AM - 5:30PM)
• Weekly schedule subject to change during busy season and events. Stoney Clover Lane reserves the rights to make schedule adjustments based on needs requirements.
• Blackout Dates during holiday season

offer and perks!

• Competitive pay rates
• Career growth opportunities
• Comprehensive medical, dental, and vision packages
• Multiple work shift options
• Paid Time Off
• Shuttle buses powered by Industry City to commute to and from the subway station
• Referral bonuses (we're always looking for great people)