Job description

Job Summary: Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

Job Duties:

• Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.

• Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.

• Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.

• Strives to be innovative in new programs designed to eliminate waste and increase productivity.

• Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory.

• Manages departmental expenses within budgeted guidelines.

• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent

• Minimum of two years experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.

• Superior customer service and public relations skills.

• Excellent organization and time management skills.

• Ability to communicate clearly and effectively with customers, co-workers, and managers.

• Knowledge of Microsoft Office, Internet, and property management systems.

• Ability to work a flexible schedule, including weekends and holidays

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Horsham, PA 19044: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel Front Office: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

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