Job description

Regular Full-Time

Hilton Garden Inn King Edward,Jackson, MS, US

The Guest Services Manager / Front Office Manager will achieve desired outcomes by planning, implementing, and controlling effective departmental strategies that drive results and through the creation, development, and maintenance of a competent, motivated, and empowered front office staff. The Guest Services Manager / Front Office Manager will effectively lead, train, coach, motivate, engage and provide feedback to the front office staff, supervisors and managers on a daily basis.

General Responsibilities:

• Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues.
• Work collaboratively with all members of the front office team in departmental planning, development, and execution.
• Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department.
• Work closely with department managers and supervisors to develop them both personally and professionally.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Establish standards for personnel performance and customer service.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
• Provide Leadership / Mentoring to Front Office staff.
• Maintain complete knowledge of all Front Office department policies/service procedures.
• Maintain complete knowledge of all hotel features and services, all room types, rates, special packages and promotions, daily arrivals/departures and room availability, and scheduled in-house group activities.
• Review and respond to daily operational demands as it relate to the hotel.
• Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts.
• Monitor the security of public areas of the hotel.
• Establish par levels for supplies and equipment.
• Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth, and development.
• Create and maintain a quality, professional work environment.
• Administer performance evaluations for all departmental employees.
• Anticipate guests' and employees' needs and respond promptly.
• Promote positive guest relations at all times.
• Conduct a pre-shift meeting to review information pertinent to the day's business.
• Facilitate departmental strategic planning meetings.

Requirements:

• 3+ years of hotel front office management experience
• Prior experience leading a team(s)
• Hilton Brand experience preferred, but not required
• Excellent verbal and written communication skills
• Demonstrated passion for hospitality and service
• Experience developing processes and SOPs
• Attention to detail and highly organized
• Strong analytical and problem-solving skills
• Knowledge of the hotel and hospitality industry
• Proficient in Microsoft Office Suite or related software
• Reliable with the ability to multi-task and work under pressure

HRI Lodging offers comprehensive rewards and compensation package for eligible associates that includes:

• Opportunities for advancement and career growth
• Warm and supportive work environment
• Competitive Wages
• Medical, Dental, and Vision Insurance
• Flex Spending Account
• Voluntary Life Insurance
• Short-Term and Long Term Disability
• 401(k) retirement plan with Employer Match after one year of employment
• Paid Time off Programs
• Holiday Pay
• Jury Duty Leave and Bereavement Leave
• Hotel Discounts

All positions require service minded team players with personable, enthusiastic and outgoing personalities. We offer many benefits for full time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment. HRI Is an EOE/M/F/Vet/Disabled

Job Type: Full-time

Salary: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Jackson, MS 39201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: One location

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Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Jackson, MS 39201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 3 years (Required)

Work Location: In person

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