Pacific Skin Dermatology is seeking an enthusiastic, professional, and customer service orientated Front Office Coordinator/Licensed Esthetician for our growing general and cosmetic dermatology office in San Francisco. This role is primarily front desk with two days as an esthetician. We are looking for someone who is passionate about health care administration, customer service and skincare. Someone who cares enough to go the extra mile to make sure the office is stocked, presentable, and booked all while making sure each patient gets next level service.

Job Responsibilities:

Front Office Coordinator (3x a week)

• Oversight of patient schedule, including maintaining a full patient schedule and identifying schedule conflicts. Efficient patient scheduling
• Greet and check-in/outpatients with a smile.
• Answer telephones in a cheerful and professional manner by the second ring.
• Convert client interest calls/internet leads to booked appointments and services.
  
• Take messages and document for patients using electronic medical records.
• Successfully address common patient concerns and information requests.
• Collect proper health insurance information including patient demographics, insurance card info, and copays.
• Confirm patient insurance authorizations, referrals, active coverage prior to appointment.
• Discuss products and services with excitement and confidence, building packages for clients.
  
• Manage provider and management meeting calendars as needed.
• Coordinate with vendors and representatives in a professional manner.
• Oversee patient flow from front to back office for timely visits, excellent patient experience, and high performing teamwork.
• Beautifying the office (opening shipments in a timely manner to prevent build up, ordering fresh flowers when needed, rotating flyers etc.)
• Receive inventory and shipments

Esthetician (2x a week)

• Deliver aesthetic treatments including:
  • HydraFacial, chemical peels, brow & lash services, dermaplaning
    
• Must be willing to learn about and speak knowledgably regarding all aesthetic services in our practice
  
• Educate clients on aesthetic services and cross refer to advanced providers
• Ability to recognize clients’ needs and customize individual care
• Develop extensive product knowledge, convert services and sales to hit monthly production goals
• Document all patient encounters in EMR, high computer literacy required

Qualifications:

• Bachelor's degree or two years high-level customer service experience, spa experience a plus.
• Active Esthetician License
• Desire at least 1 year esti experience
• Medical insurance and terminology a must.
  
• Computer proficiency: Microsoft Office, Web-based email programs, Spreadsheet programs, Constant Contact, Square.
• Requires ability to read, write, and speak professionally to colleagues, referring practitioners, vendors, laboratories
• Excellent communication and problem-solving skills.
• Responsible money handling practices
• Strong time management skills and rational reasoning to prioritize tasks is key
• Must be able to demonstrate accurate data entry and the ability to work unsupervised, interdependently.

Compensation:
Depending on experience, aptitude, and an attitude to excel and achieve: $25-$29/hr DOE

Eligible for bonus

Medical, vision and dental benefits after 90 days

401k

PTO

Complimentary and discounted services after training period

Hours:
THIS IS A FULL TIME POSITION! 40 hours a week with some Saturdays

Visit us at pacificskin.com or @pacificskinderm on Instagram!