Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate.

Essential Functions

• Always treat guests with courtesy and respect in a variety of situations.
• Ability to work under pressure and in a fast-paced environment.
• Check-in and check-out hotel guests in a confident, professional, and friendly manner.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Call back and follow up with guest on any requests that come through the front desk to ensure that they are satisfied.
• Review arrivals noting special requests and blocking rooms as necessary for VIPs and group arrivals.
• Complete all items as listed on shift checklists.
• Ensure proper credit card procedures are followed based on PCI compliance guidelines.
• Communicate service and amenities of the hotel to guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Input, update and maintain guest profile and history which includes but not limited to guest preferences and alerts.
• Flexibility to carry out job responsibilities of other positions within the front office, such as reservations, bell person, and door person, upon request by the manager.
• Take, record and relay messages accurately, completely and legibly. All guest issues should be communicated to a manager, and immediately logged.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver) immediately, and follow-up with relative departments after completion.
• Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities when necessary.

Qualifications

• Previous hotel experience preferred but not required.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.
• Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).