Job description

The Front End Manager provides strong day to day leadership to cashiers, baggers, and greeters to achieve exceptional customer service, sales initiatives, merchandising goals, expense control, and overall financial and operational performance of the department, while also providing a safe and compelling shopping experience and working environment for our customers and associates.

Responsibilities:

· Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of service. Proactively takes steps to ensure all associates provide exceptional service.

· Motivates employees to maintain a positive attitude and provide excellent customer service,

· Responds positively to customer’s inquiries and assists customers with purchases, information, and product selection; requires suggestive selling, cross selling of products, and other sales techniques.

· Establishes and maintains relationships with customers and employees.

· Provides coaching, counseling, and co-disciplining associates, planning, and monitoring job results with the management team.

· Ensures employees work and operate equipment in a safe manner at all times, complying with OSHA requirements; enforces safety, health, and security rules.

· Drives and models the company’s culture of integrity and transparency within the store and the community.

· Coaches, develops, and trains Front End employees.

· Delegates work assignments effectively.

· Schedules lunches for cashiers, baggers, and greeters.

· Trains employees on their job responsibilities and operating procedures.

· Monitors cashiers, baggers to make sure they are following through on their job responsibilities.

· Knowledgeable of store, services, and locations of merchandise.

· Helps to minimize customer wait time and ensure the most efficient and timely check out.

· Serves as a role model and leads by example.

· Keeps department organized and clean at all times.

· Counsels employees through constant communication of performance and customer service expectations.

· Follows all federal, state and Eddie’s guidelines for break regulations.

· Ensures Front End team members are staying on track by delegating tasks.

· Prioritizes and attends to the most critical tasks first.

· Maintains appropriate quantities of department supplies (bags, cash register tapes, etc.) throughout each business day.

· Assists with opening and closing the store, rotates Sunday and Holiday coverage with other managers.

· Balances office cash and cashier register tills, and

· Perform additional duties as assigned.

Supervisory Responsibilities:

· The Front End Manager supervises the Front Office staff, Cashiers, Bazggers, and Greeters

Qualifications:

· Education, Certifications and/or Licenses:

· High school diploma or equivalent.

Experience:

· Prior retail experience desirable.

Knowledge/Skills:

· Previous grocery store experience a plus,

· Proven record of superior customer service and problem-solving skills,

· Listens and communicates effectively with customers, staff and vendors,

· Solid understanding of how to operate the Front End of a retail establishment, preferably a grocery store,

· Possess a positive, friendly demeanor,

· Maintains professional appearance at all times, and

· Perform all other duties as assigned.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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