Job description

7+ Month Contract

Rochester, MN 55905

Work Schedule: Rotating 12 Hour Shifts. 6:00 AM – 6:00 PM

The hiring manager is also willing to have some part time positions filled as well. The shift schedule would be 5:00 AM - 9:00 AM and 6:00 AM - 10:00 AM.
Example of rotating shift schedule: starting with (12/14/2022), Wednesday as the beginning of our pay period: Candidate would work, Wednesday, Saturday, Sunday and Monday. Candidate would be off work Tuesday and Wednesday. Candidate would work Thursday and Friday. Candidate would be off work Saturday, Sunday and Monday. Candidate would work Tuesday and Wednesday and the cycle continues. We will address this during the onboard week as well.

This role represents the clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient & visitor visits. The Security Ambassador demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, staff and others who may present to the Clinic. The Security Ambassador will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Clinic personnel. In addition to providing overall presence, the Security Ambassador will verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization via the use of related visitor management equipment and any related policies (ex: masking, badging), and may greet patients and visitors and assist in navigation. The Security Ambassador primarily works at patient designated buildings/entrances to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict or stressful situations (by use of AVADE, Verbal Judo, SIRA training). This role may have view only access to the electronic medical record to support verifying information. This role may interact with various security technologies, such as visitor management system and passive weapons detection system. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and/or weekend with rotating days off.

Additional Experience and/or Qualifications: (Has Achieved Competency in the Following Areas, Job Knowledge and Additional Considerations):

Demonstrated problem-solving and critical thinking skills. Evidence of conflict management and resolution skills, ability to pass training in AVADE, Verbal Judo and/or SIRA training. Demonstrates understanding and use of software programs and security related equipment.

Minimum Education and/or Experience Required: (Education Requirements and Experience):

A high school diploma/GED required. Two years of previous customer service experience in healthcare, hospitality, or service industry required.

• Customer Service experience is REQUIRED and Sales experience is desired.
• Security experience is not required however it is highly preferred
• All candidates must be able to professionally de-escalate difficult situations and handle each customer/patient with white glove treatment.

Job Types: Full-time, Contract

Schedule:

• 12 hour shift
• Day shift
• Weekend availability

Work Location: In person

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