Job description

About us

About us

Yoso Wellness Spa is a small business in Suite 110 Santa Cruz, Ca. We are innovative, customer-centric and inclusive.

Our work environment includes:

• Aesthetic spa setting
• Growth opportunities
• Safe work environment
• Company perks

Yoso Wellness is Santa Cruz’s premier wellness spa. At Yōso Wellness Spa we aim to treat our clients with a holistic, clinical approach to healthy skin and a healthy body. Just as the eyes are the windows to the soul, our skin—the largest organ of our bodies—tells us what is going on inside and out and we aim to solve your skin and body concerns as such. Yōso Wellness Spa is a green business using organic and natural products.

The Front Desk Receptionist is the first and last interaction clients have at Yoso which means this position is vital to the quality of the business.

This position oversees and performs front desk duties including, but not limited to, greeting and checking in clients; handling paperwork; collecting payments; coordinating appointments; answering phones; maintaining client profiles as well as a welcoming atmosphere; and assisting in preparing treatment rooms. Compensation: hourly wage commensurate based on experience plus additional fringe benefits Job Responsibilities:

* Greet and check in clients.

• Process payments, sales and manage daily point of sale. Reconcile daily sales and complete light accounting duties (Section B).
• Address client questions, answer general questions regarding treatments and products, and provide superior customer service, both in person and on the phone.
• Manage missed calls, emails, auto online messages, Yelp reviews, Google messenger and any other modes of customer/employee communication.
• Educate clients on spa services and marketing promotions.
• Monitor and maintain the cleanliness, organization, and safety of the general spa, especially the front desk & front side of spa.
• Interface with multi-level practitioners (from seasoned estheticians to new nail technicians) in a courteous and professional manner.
• Assist in the inventory control and ordering of oce and spa supplies when needed.
• Additional duties (Section B), as required.

Job Qualifications & Skills:

• Outgoing and friendly attitude
• Strong work ethic
• Creative problem solving
• Confident decision making
• Ability to work BOTH independently and with a team.
• Adaptability & willingness to learn new skills & techniques.
• Ability to give and accept constructive feedback professionally and with care.
• Goal oriented
• Minimum 1 - 2 years of experience working with the public in a hospitality and customer service position.
• Excellent communication, organization, and time management.
• High attention to detail
• Ability to multitask and work in a fast-paced environment.
• Knowledge and use of general oce equipment: phone, copier, fax machine, credit card machine, etc.
• Computer skills: MS Oce, Google Drive, MindBody required.
• Will train on MindBody.
• Experience working the front desk of a spa is a plus, but not required.
• Accept and align with the Yoso Wellness Spa Mission and Vision (Section A).
• Photo Release: Section C
• Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the employee is regularly required to sit; use hands to type, handle, or feel; reach with hands and arms; and talk and hear. The employee is frequently required to walk and stand for extended periods of time. The employee must frequently lift and/or move up to 30 pounds.
• The employee must be able to work for 8 hours in close quarters with other employees. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
• Employee Information
• Name: Phone: Email: I have read, understand and agree that I can perform the duties of the above position. Signature:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Date:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
• *Section A* Yoso Mission Statement:
• External for clients/community:● To create a space where you are empowered with your internal and external personal wellness so that you exude confidence, radiance and are educated to achieve your skin and body goals. ● Positive Ripple Effect - Following your experience at Yoso and boosted esteem you will leave happier and healthier as a result each person you come in contact with will exude that happiness through your energy, smile, hugs and tone and pass that on to your own personal friends and family. ● Internal team: ● To provide a space that therapists and administrative staff can professionally grow and truly go a step above in working with clients based on their ongoing education and experience by offering a whole rounded client journey and holistic treatment focused approach. Versus simply offering a “typical pampering” service based experience. A space where it truly feels like a home and a team that is inspired to grow together and support one another. Yoso Core Values: ● Enso Experience ● Kindred Connection ● Consciously Curated ● Harmoniously Proactive ● Humble & Helpful
• Section B* Please note that training will be provided in all areas of additional duties. Additional duties as required are as followed, but not limited to: ● *Laundry : *Wash & Fold linens used in treatment rooms. Primarily done by front desk, however service providers will help as able when not in appointments. ● *Bathroom : *Clean space and maintain supplies. \*All employees are required to maintain a clean bathroom and refill supplies as needed during work hours. ● *Plants : *Care for and water spa plants weekly/ as needed. This requires communication about watering so the plants are not neglected or overwatered. Bring management's attention to plants that require more than basic care. ● *Trash & Recycling : *Trash and recycling should be collected and taken to receptacles for collection in the building collection area. This requires planning ahead as trash should be taken out before the end of the shift as needed. ● *Treatment area *Check over treatment area before lunch break and before EOD to spot sweep & collect laundry as needed. Treatment providers are required to sweep & remove trash from their rooms before EOD to ensure cleanliness. ● *Assist in social media & marketing eorts such as : *Recording videos & taking photos for spa use. Active appearance in media is not required (photo release explained in additional information). ● *Optional participation in training and professional development : *Participating as a model for the owner and providers to teach techniques, protocols, and services as professional development. I understand I may opt out and not participate as a model for training & professional development. *Additional Information* Evaluations: ● Performance evaluation occurs around 6 months from hire date. ● Formal evaluation occurs at 1 year from hire. ● Subject to formal evaluations yearly.
• Section C* *Yoso Wellness Spa & Yoso the Annex* *Photography Release:* By accepting this job, I agree to have my likeness used in media for Yoso Wellness Spa. I understand that as a small business, Yoso Wellness Spa sta & customers are the root of our social media and online presence. I understand that the Yoso Wellness Spa targeted demographic responds positively to seeing and meeting our sta in our online or printed presence . I have the right to formally request in writing my likeness not be used in media for Yoso Wellness Spa. I hereby grant permission to _Yoso _to use photographs and/or video of me taken for Yoso in publications, news releases, online, social media and in other communications related to the mission of _Yoso._ _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\__ (Signature of Adult, or Guardian of Children under age 18) Name: Address: Phone . Email Address \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ *Hide*

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
At this time mask wearing for this position is optional.

Ability to commute/relocate:

• Suite 110 Santa Cruz, Ca 95060: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.