Job description

West Coast Foot and Ankle has been serving the Coachella Valley for over 13 years and remains committed to providing high quality Podiatry care and community services for every individual we encounter regardless of race, color, ethnicity, gender, sexual orientation, disability or socioeconomic status. WCFA is currently hiring for a Front Office Receptionist to perform a variety of clerical responsibilities. The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position.

• Welcomes and greets all patients and visitors, in person or over the phones; answering or referring inquiries.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Check and respond to voicemails in a timely manner
• Review and respond to faxes in a timely manner
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and
• communicating with patients and clinical staff.
• Ensures availability of treatment information by filing and retrieving patient records.
• Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Responds to patients', prospective patients, and visitor inquiries in a courteous manner.
• Calls patients daily to confirm next day's appointment.
• Verifies method of payment for service and collects data and/or payment as appropriate.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Assist in answering telephone lines; make, reschedule, or cancel appointments, forward or take messages as needed.
• Maintains patient waiting area, office files, and front office space in a clean, neat and orderly fashion.
• Familiar with Medical Insurances, HMOs and PPOs
• Medical experience with EHR/EMR preferred
• Podiatry experience a huge plus!

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Healthcare setting:

• Clinic

Medical specialties:

• Podiatry

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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