Job description

40 hours full-time
Three shifts of 3:00 PM to 11:00PM
Two shifts of 11PM to 7:00AM shifts
CHOICE HOTELS EXPERIENCE A PLUS A+++++

Need person with choiceadvantage experience
Pay is based on experience, The more knowledgeable you are the more the pay
40 hours a week
Meet guest demands
Check in majority of reservations and answer phones
Take care of guest complaints. Be productive during your shift.
All accounting functions
Do bucket checks and compare your list to your system
Verify all accounts postings and balances
Check-in/check-out guests
Utilize CLC Hotels system
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in:
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and walking guest
Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled
Skills:
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Abilities:
Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude.
SPECIFIC RESPONSIBILITIES
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Other duties as assigned, of which the associate is capable of performing.

Job Type: Full-time

Pay: $9.00 - $10.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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