Job description

Ready for the Next Step in your Career

The Parkview Hotel

In the heart of it all, between Syracuse University and Downtown Syracuse, offering travelers the perfect combination of comfort and service in a boutique hotel that’s clearly individual.

Why work for the Parkview Hotel

• Flexible Schedule that allows for a work/life balance
• Paid Time Off after 90 days
• Paid Sick time
• Medical, Dental, Life and Vision Insurance
• 401K with Employer Matching

Front Desk Manager

The Front Desk Manager will manage all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

Job Functions:

• Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
• Empowers front desk staff to successfully handle guest needs, special requests, and complaints.
• Ensures all guest service issues are resolved prior to guests leaving the property.
• Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
• Help maintain our outstanding reputation of Guest Satisfaction
• Front desk shifts
• Focused on guest satisfaction scores and strategies to improvements
• Provides excellent customer service by being readily available/approachable for all guests
• Ensures training of all new team members are thorough and completed in a timely fashion
• Other duties as required and directed by the General Manager

Required Skills:

• Proficient communication (written and oral)
• Strong time management skills and attention to detail
• Be able to work independently and be self-motivated
• Handle customer concerns/issues and problem solve independently
• Desire to exceed customer expectations
• Must Have at least Two Years’ experience in a Supervisory Front Desk Role
• Opera Property Management Experience a Plus

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekend availability

Experience:

• Hotel experience: 2 years (Required)

Work Location: In person

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