Job description

Front Desk Representative/Night Audit responsibilities include:

• Greeting and welcoming guest as they approach the front desk
• Answering questions and fulfill guest request
• Perform all check-in and check-out tasks
• Run night audit reports
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements

• Work experience as a Hotel Front Desk Agent
• Excellent communication and organizational skills
• Detail orientated
• Ability to work nights and weekends
• Ability to handle multiple tasks at once
• High school diploma or GED equivalent

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Killeen, TX 76542: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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