Job description

Job Title: Server

Function: Food & Beverage

Department: Food & Beverage

Reports To: Food & Beverage Supervisor

Position Summary: Briefly describe the job's primary purpose or contribution to the department or organization.

Provide friendly and responsive service to create an exceptional dining experience for all of our guests. Each server's primary objective is to provide our guests with a memorable experience they will want to return.

Essential Duties and Responsibilities: List the job's most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually, or any that may occur at irregular intervals.

• Greet guests in a friendly and timely manner. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Take and deliver drink and food orders, recommend specials, clear tables and transport dirty dishes.
• Clean work station and service area during and at end of shift (complete all side work). Keep work area clean and orderly including moving tables and chairs, clearing tables, dusting, mopping, sweeping, etc.
• Responsible for method of payment for alcohol beverage service.
• Assures an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Supports current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Knowledge, Skills, and Abilities:

• Ability to use tea, coffee, pop machine, CO2 tanks, vacuum, sweep, and lifting/dragging tables out of the way.
• Must be able to stand/walk for up to eight (8) consecutive hours.
• Ability to use sound judgment in analyzing guest behaviors to determine their level of potential intoxication.
• Basic mathematical functions and the ability to accurately count money.
• Must be able to carry a full tray of drinks/dishes up to an average of 25 pounds.
• Knowledge of alcohol beverage control laws, health regulations and personal protective equipment.
• Ability to read, write, and understand simple instructions. Ability to effectively communicate with guests and co-workers using a pleasant, friendly, and welcoming attitude with use of facial expressions
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
• Knowledge of all facilities and promotional events available to guests on property.

Job Specific Knowledge: The use of practical procedures and knowledge, specialized techniques, and learned skills.

• Moderate - Applies well defined standards and procedures, with occasional deviations. Skill in the use of computer systems or equipment may be required. Typically requires High school diploma or general education degree (GED); or six months related experience and/or training or equivalent combination of education and experience.

Managerial Knowledge: The planning, coordinating, directing, and controlling activities and resources associated with the organization or function.

• Individual Contributor – Performance of job tasks(s) is highly specific and not involving leadership or direction of others.

Human Relations Skills: The active (either face-to-face or telephone) interpersonal skills needed to facilitate relationships with other people either within (co-workers) or outside (customers, vendors) the organization.

• Critical – Skills in understanding and motivating people and negotiation. This is the highest level of interpersonal skills, usually required for positions that are accountable for the development, motivation, assessment, and reward of other employees.

Thinking: The scope the person must think to perform the essential functions of the position.

• Routine – Thinking within well-defined, but includes diversified procedures. There are many precedents covering most situations and/or readily available assistance.

Problem Solving: The level of problem solving complexity required of the person in performing the essential functions.

• Varied – Differing situations requiring search for solutions within area of known things.

Impact: The degree to which this position affects or brings about the results expected of their department or function.

• Contributory – One of a few positions which contribute significantly to the end results expected of the unit or function or provide advisory/other important supporting services for use by others in achieving results.

Decision Making: The degree of decision making authority/autonomy required to perform the essential functions.

• Low – Instruction and established work routines and/or close supervision.

Scope: The breadth/scope of impact across the company this position has in performing the essential functions.

• Low – Results affect a unit of the department or may be externally focused and affect a limited segment of customers.

Up to 100% Using hands/fingers to handle or feel

50% - 75% Reaching with hands and arms

25% - 50% Stooping, kneeling, crouching, or crawling

Certificates, Licenses, Registrations:

• Must hold a valid gaming license in accordance with the Illinois Gaming Board.
• Must wear slip-resistant shoes.
• Must complete all company-required training within designated time frames.
• Must obtain direct deposit within one week of start date.

Signature: Date:

50% - 75% Lifting < 50 lbs

25% - 50% Lifting > 50 lbs

Physical Demands:

50% - 75% Standing

Up to 100% Walking

Less than 25% Sitting

25% - 50% Climbing

Job Types: Full-time, Part-time

Pay: $7.80 - $8.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Casual dining restaurant
• Fast casual restaurant
• Fine dining restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend

Ability to commute/relocate:

• Carterville, IL 62918: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: In person

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