Job description

The purpose of the Dining Room Supervisor position is to ensure a superb dining experience for all members and guests in accordance with the high standards of the Latrobe Country Club. Provide an organized, effective, and balanced level of service by supervising and supporting the service staff to attain optimum performance. Greet and converse with guest and members, making them feel comfortable and ensuring 100% satisfaction with the product and the service provided.

Primary Responsibilities (Including but not limited to)

· Assist Food & Beverage Manager with any projects as requested.

· Assist Food & Beverage Manager with training of staff.

· Clearly describe, assign, and delegate responsibility of the various food and beverage departments.

· Attend to the needs of the members, solicitation of their comments regarding food & beverage service, and taking the appropriate steps to ensure immediate and follow-up action.

· Ensure all food & beverage staff are well groomed according to policy and in their proper uniform.

· Balance daily sales and gratuities for payouts. Ensure accuracy in accounting of all receipts.

· Perform a walk-thru of all member areas at the beginning and end of shifts, observe and report any problems to the proper department head.

· Accountable for all checks transacted have been properly entered and closed to the proper accounts. Report to accounting any discrepancies, voids or other concerns involving member accounts.

· Monitor safety conditions and employee conformance with safety procedures; update emergency plans and procedures and assure that effective training for these programs is conducted.

· Ensure that all legal requirements are consistently adhered to including wage and hour, and Federal, State, and local laws pertaining to alcoholic beverages; assure that all applicable Club policies and procedures are followed.

· Creative, energetic, engaging and a highly visible assistant manager to the staff, management, membership, and guests.

· Ability to use empathy to understand members, guests, and coworkers’ feelings or mood and responding in the appropriate tone and manner.

· Greet and converse with guest and members, making them feel comfortable and welcome.

· Comply with all applicable laws and regulations as it pertains to liquor licensing and responsible service of alcohol.

· Assist servers and all staff during high-volume, high-demand times on the floor

· Provide pertinent information to supervisors, team members and staff via telephone, in written form, e-mail or in person in a timely fashion.

· Participate thoughtfully in annual reviews and feedback necessary to guide the team towards business objectives and personal growth.

· Ensure service levels are achieved by being on the floor and available.

· Receive reservations and ensure that information is accurately recorded.

· Promote and support excellent employee, member, and guest relations.

· Perform any other duties that may be required by management or assist with special projects as assigned.

Qualifications and Characteristics Required

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodations.

· Any combination of education or experience equivalent to the graduation of high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to perform to the position standards. High school diploma required. Post high school education preferred.

· Minimum of 2 years previous Food & Beverage Supervisory experience.

· Serve Safe and Food Handlers Certification preferred.

· Previous serving experience in a hospitality food & beverage operation preferred.

· Ability to exhibit and execute exceptional teamwork.

· Basic knowledge of responsible vendor laws

· Basic understanding of allergen information and response.

· Ability to communicate with all levels. Provide guest service.

· Attention to detail and cleanliness standards.

· Good customer/member service skills.

· Ability to handle multiple requests and organize time.

· Ability to make proper charges to guest/member billing.

Physical/Mental Requirements

· Must be able to lift/push/pull up to 50 lbs.

Must be able to endure long periods of standi

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Work Location: In person

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