PRIMARY PURPOSE:

It is the primary responsibility of the Host Person to greet guests in a courteous, timely, and professional manner while ensuring his/her outlet is clean, organized, and properly stocked at all times. The Host Person is to assist the Food Servers, Bus Persons, and Food Service Runners as it relates to guest contact and table information.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Communicate with Restaurant Reservations regarding special orders, cake orders, and special requests – responsible for conveying all such information to management
• Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, and dress code of the restaurant
• Greet guests promptly as they enter the restaurant
• Answer phones, keep an accurate count of reservations, and handle reservation book
• Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
• Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
• Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas; shut down the podium and forward phones to voice-loop at end of shift

MINIMUM REQUIREMENTS:

• Work varied shifts, including weekends and holidays

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Health Card | Food Handler Card

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to take initiative and exhibit flexibility
• Able to sit, stand, walk, climb, crawl, kneel, crouch, balance, etc. for extended periods of time
• Knowledge of health, safety, and sanitation regulations
• Able to effectively communicate in English, in both written and verbal forms
• Knowledge of hotel services, features, local attractions, and activities to respond to guest inquiries accurately
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts