Job description

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

Ready for Something New? If you enjoy solving problems, applying mechanical ability, thinking creatively, and learning new things in an exciting, challenging, fast-paced, and rewarding environment, we have a Service position for you.

With more than 500 technicians across the US and Canada, our service team is a true competitive advantage and differentiator for Tennant. Working at our customers’ facilities, our service technicians maintain, troubleshoot, and repair battery, engine-powered and robotic Tennant products and provide quality customer service and communication to minimize costs and ensure customer satisfaction. As a Field Service Technician with Tennant, you will quickly and accurately diagnose equipment issues and determine what is needed to get the equipment running again. Customers rely on you to teach them how to use our equipment correctly and decrease future needs, making you a true asset to our customers and to the company.

Tennant Company Offers

Competitive salary

Excellent benefits package (eligible on 1st day of employment)

Company vehicle

Corporate credit card

Cell phone

Laptop

Uniforms

Specialty Tools

Comprehensive training program including ride-along and factory-based training

Performance-based incentives structure

Monday-Friday schedule that typically allows techs to be home every night and to enjoy work-life balance

Specific Responsibilities

Troubleshoot and repair mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine problems on all Tennant products and similar competitive products.

Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance, and breakdowns to maintain effective customer service.

Maintain records of all service activities and business reporting documentation through the use of customer repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreements.

Efficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers.

Ensure proper communication of customer preventative maintenance schedules and future service needs.

Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer.

Responsible for proper and safe use, maintenance, and reporting of all Tennant Company property. This includes trucks, trailers, tools, and equipment.

Partner with sales representatives concerning potential customer applications for equipment replacements.

Consistently present a professional image, both in personal appearance and condition of company equipment.

Assist manager by making territory boundary changes and customer alignment recommendations.

Physical Requirements

Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.

Position requires sitting, standing, twisting, reaching, pushing, and pulling.

Position requires bending, stooping, kneeling, or squatting daily. May be up to 30% of the day.

Position requires driving a van to and from customer sites daily, an average of 500 miles/week.

Required Experience

High school diploma or equivalent, vocational school coursework a plus.

Valid driver's license plus meet Tennant Company driving policy requirements.

Minimum of two years’ work experience to include:
Troubleshooting, diagnosing and repairing mobile equipment.

Demonstrated experience working with one or more of the following: mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine.

Demonstrated experience working in direct contact with customers on service-related activities.

Demonstrated ability to work independently with minimal supervision.

Safely use hand and power shop tools, equipment, and diagnostic devices.

Basic understanding and knowledge of how to use a personal computer, including MS Office Suite, email, and proprietary Tennant systems.

Understand and manage expenses within the service operation.

Good verbal communication skills, customer-centric attitude, and approach.

Basic estimating and inventory management skills.

Begin your journey with us. Let's reinvent how the world cleans.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.

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